A BroadWorks's Service Provider or Enterprise can be highly customized with Groups, Users, Devices, Service Instances, and settings. The bulk of provisioning level settings reside under this umbrella of information. Because of this is it highly time consuming to build and configure an Enterprise with all of it's corresponding components. If later the Enterprise needs to be moved to a different application server cluster the process of collecting all the settings and information regarding the Enterprise is daunting.
This feature, Enterprise Migration, provides a function that allows BroadWorks' Enterprises to be moved from one BroadWorks system to another including Groups, Users, Devices, settings, passwords, greetings, and corresponding Device Management files, except as identified in Limitations.
The specific services and data migrated and supported are documented here: - Alpaca services supported - Alpaca specific requests supported
Enterprise Migration can be accessed via the Migration button within the Actions tab on Service Provider page. Note that you can return to any previously completed step by clicking the check mark next to the step name.
- Once on the Enterprise Migration page, click the Start button to begin the process. Once clicked, the encumbrance check will begin.
- If no encumbrances are found, the next step will appear. Otherwise you may not proceed until the encumbrances are resolved.
- In this step, you must choose the Cluster you wish to migrate the Enterprise/Service Provider to. Once chosen, click the Check Requirements button to proceed.
- If no requirements are found, the next step will appear. Otherwise you may not proceed until the requirements are resolved.
- If all checks pass, the migrate step becomes available. Here you can select whether or not to migrate the default domain. This options converts the domains of objects that use the source's default domain to the destination's default domain.
- Click Migrate User to begin the migration process.
- After the button has been pressed, you will be re-directed to the task page where you can monitor the status of the migration.
- Migration - The movement of a BroadWorks entity from one place to another without loss of data.
- Source Enterprise - The Enterprise that is going to be migrated.
- Source System - The BroadWorks System that contains the Enterprise that is going to be migrated.
- Destination System - The BroadWorks System that the Enterprise will be migrated to.
Enterprise Migration performs a sequence of information retrieval prior to migration to ensure that the Enterprise meets the set of requirements that will allow the Enterprise to successfully migration to the destination system. There are two types of restrictions that would prevent a valid migration - Requirements and Encumbrances. If either one of the restrictions contains errors then the migration will not be allowed to proceed. See the Limitations section for further information.
- Export the Enterprise or Service Provider from the Source Broadworks system
- Check Migration Validity for Requirements and Encumbrances
- Remove Groups
- Remove Enterprise Trunk Number Ranges
- Remove Enterprise
- Create New Enterprise
- Authorize Services and Service Packs
- Add Enterprise Settings
- Add Service Settings
- Add Enterprise Service Settings (Enterprise Only)
- Add Devices
- Add Groups and their Users
- Add Enterprise Settings that need to be added after Groups
- Assign Users and Devices
- Add Credentials
Recovery and Rollback of Migration
During migration activity, BroadWorks Users & Auto Attendants are deleted from the source system, and therefore BroadWorks Voicemail and Auto Attendant greetings are deleted. In general, with all BroadWorks features involved, some files will be deleted from the source system.
ECG recommends a backup that allows you to restore the system to all BroadWorks-managed files. This could include these options: - Filesystem snapshots - Virtual machine snapshots - BroadWorks complete backups
Alpaca Migration users can consider scheduling autoBackup on the systems to complete before the migration maintenance window begins. E.g., autoBackup primary-side servers at 23:00, and secondary servers at 23:30, and then do migration work at 00:01.
Option A: Import-based Rollback
Following the information retrieval process (export) the full details of the Enterprise are backed up for recovery purposes. The settings information retrieved is backed up as JSON. Announcement files and device configuration files are backed up in their original format (e.g., .wav files are stored as .wav binary files). These files collectively can be used for recovery purposes.
Option B: Backup-Based Rollback
If, in a maintenance activity, an Alpaca user wishes to rollback to the primary system using filesystem backups 1. Restore the Timesten database 2. Restore the BroadWorks-managed files that had been deleted in the process
The following elements are not migrated between BroadWorks Systems
- Service Pack Migration Tasks
- Enterprise Call Center Branding
Requirements are restrictions on migration that are determined by inspecting the desired Destination Application Server to determine if the Enterprise can be moved into the Destination Application Server successfully.
- The Domains (e.g., "xyz.com") that are available and being used by the Enterprise must exist in the target system.
- Device Types
- The Destination system must have all Identity Device profile types as currently used on the source system.
- Network Class of Service
- The Destination System must have all the Network Class of Services currently used on the source system.
- Office Zones
- The Destination System must have all the Offices Zones currently used on the source system.
- Media Sets
- The Destination System must have the all the Media Sets currently on the source system.
- Service Licensing
- The Destination System must have enough Service Licenses available for each service that the source Enterprise uses.
- If the Source Enterprise is using a System Carrier, then the Destination BroadWorks Server must have the same Carrier(s) available.
- Route Point External System
- If the Source Enterprise is using a RoutePointExternalSystem, then the Destination BroadWorks Server must have the same RoutePointExternalSystem(s) available.
- Communication Barring Criteria
- If the Source Enterprise is using a System Communication Barring Criteria/Incoming Criteria, then the Destination BroadWorks System must have the same Communication Barring Criteria(s) available.
- Mobile Network (R21SP1)
- If the Source Enterprise is using a Mobile Network as a part of BroadWorks Mobility Mobile Subscriber, then the Destination BroadWorks System must have the same Mobile Network(s) available.
- Call Recording Platform
- If a Group in the Source Enterprise is using a System Call Recording Platform, then the same Call Recording Platform must be available on the Destination System.
- BroadWorks Software version, patches, and activatable features
- Must match between the Source and Destination BroadWorks Systems.
- Identity/Device Profile Types
- The Destination System must contain all of the IDPTs that are in use by the Source Enterprise.
- Default Country Code
- The Default Country Code on the Destination System must be the same as that of the Source System.
- File System Protocol
- The File System Protocol on the Destination System must match that of the Source System.
- System Realm
- The System Realms of the Source and Destination Systems must match.
- System-Level Trunk Group Status Codes
- The Destination System must contain all of the System-Level Trunk Group Status Codes that are being used on the Source System.
- Enhance Call Logging Configuration
- The Enhanced Call Logging Configurations on the Destination System must match the configuration of the Source System.
- Calling Party Categories
- The Destination System must contain all of the Calling Party Categories that are being used by the Source Enterprise.
- The Destination System must contain all of the Classmarks that are being used by the Source Enterprise.
- The Source System must not have
- Pending Migration Tasks
- The Destination System must not have
- Telephone Numbers (DNS) that are being migrated from the Source System.
- The destination BroadWorks Application Server cluster may use the same Network Server as the source, or a different network server. If the destination Network Server is not the same server as the source Network Server, the Destination Network server must match the Source network server in these respects:
- Routing profiles that are named the same as in the Source Network Server for any groups or Service Providers that are moved.
- Dial Plans
- Default Country Code
- Voice VPN Settings
- The Destination System must have Provisioning Validation disabled (AS_CLI/Interface/ProvisioningValidation)
- Group IDs
- All Group Ids that are being used in the Source Enterprise, must be available for use on the Destination Server.
Encumbrances are restrictions that are contained within the Enterprise's settings. These restrictions do not require a Destination Application Server to be determined and can be checked in advance for potential migration targets.
- System Access Device
- If a User in the Enterprise is assigned to an Identity/Device Profile, and this is a System level resource, then the Enterprise cannot be migrated.
- External Authentication
- If the Source Enterprise is using External Authentication, then the Enterprise cannot be migrated.