Alpaca Shell Command line access to BroadWorks

The Alpaca Shell is a powerful Command Line Interface to BroadWorks systems for Linux/Unix, Windows, and Mac OSX.

Reasons You Need the New Alpaca Shell

Here’s why you and your team are going to want the new Alpaca Shell:

Make Simple Problems Easy, Hard Problems Possible

Common operations, like creating basic users, settings their passwords, call forwarding, voice messaging settings are easy operations in Alpaca. Need to reset SIP devices, but need control and reporting? Alpaca makes that possible with monitored device resets.

New Device Type? No problem.

Alpaca makes it easy to change your Identity/Device Profile Types, and handles the complex transfer of Users, Lines, Shared Call Appearance settings, speed-dial directories, log files and more. Easily upgrade a user’s device with no loss of information. Or upgrade a thousand users to a new device type for enhanced security.

Tired of Click-and-Wait?

Stop waiting and just type the command you need. Alpaca’s Directory structure allows you to navigate Users, Devices, Enterprises, Groups, and Service Providers quickly, with no clicking required.

SIP Security, Peace of Mind.

Alpaca makes it easy to update Authentication credentials for every user on your system. Alpaca can automatically improve passwords, skipping the device types you don’t manage. It also monitors re-registration so you can be confident in every device.

Powerful Reports

Get reports on BroadWorks users and settings in Tab-Separated format. Report on every user’s basic profile, device (Identity/Device Profile), Service Packs, and extra details commonly needed for troubleshooting or fraud mitigation. Determine which users have each Service or Service Pack assigned.

Faster Security Assessment

Worried about users who haven’t updated their voice portal passcode? Quickly analyze your users to determine whether they have been modified from the original settings. Get confident in anti-fraud and Communication Security settings.

A Full Toolbox

Make managing BroadWorks fun, with a box full of convenient command-line features.

  • Add Service Provider or Enterprise
  • Add Group
  • Add User
  • Add Create Call Pickup Group
  • Add Call Center
  • Add Hunt Group
  • Add Group Access Device
  • Modify Voice Portal
  • Modify Extension Length
  • Modify Group Busy Lamp Field (BLF) URI
  • Modify Calling Line ID
  • Activate & Deactivate Telephone Numbers
  • Reset Access Devices
  • Reset SIP Authentication Credentials
  • Authorize Group Services
  • Authorize User Services
  • Authorize Group Service Packs
  • Delete Group
  • Assign Group Services
  • Unassign Telephone Numbers
  • Add Voice Messaging Alias to a User
  • Modify User Password
  • Modify User Call Forwarding No Answer Setting
  • Modify User SMDI Message Waiting Indicator Number
  • Modify User Voice Portal Auto Login
  • Modify User Advanced Voice Messaging Settings
  • Modify User Busy Lamp Field (BLF) URI
  • Modify User Call Forwarding Busy Setting
  • Modify User Passcode
  • Modify User Voice Messaging Settings
  • Assign Telephone Numbers
  • Modify Device Name, MAC Address, Device Type
  • Modify Service Provider or Enterprise Media Policy
  • Authorize Service Provider or Enterprise Services

How You’ll Use Alpaca Shell

There are many ways Alpaca Shell speed up your work, improve your processes, and give you peace of mind.

Always keep your BroadWorks devices linked to the right device type

Quickly detect any vulnerable voicemail accounts, keep blackhats at bay

Update SIP authentication credentials on all devices rapidly and safely

Device Type Migration: Major Change, or Easy Change?

Suppose you have 1000 phones configured as “Polycom SoundPoint IP,” but they really should be “Polycom VVX.” To make this change manually, you’ll have to spend hours disconnecting the user from the device along with its Shared Call Appearance settings and any Custom Tags.

With Alpaca, you can change each device in a single command. Alpaca handles all the complex details of changing Device Types, ensuring that the transition is painless and your device inventory is kept intact, and the SIP phone works perfectly before and after the migration.

  • All User assignments
  • All Shared Call Appearance assignments
  • “Primary” user assignment, and ordering of the lines in the device
  • Migrating Log Files and custom configuration files like %BWMACADDRESS%-directory.xml
  • Custom Device Tags

Updating SIP Authentication Passwords was never so fast.

SIP Authentication credentials are the front lines of security. When changing from FTP or HTTP to HTTPS, or after a Fraud incident, Alpaca Authentication Reset takes the chore out of refreshing all your user’s SIP authentication credentials.

  • Reset SIP Authentication for a single User, a Group, a Service Provider, or an Enterprise
  • Assign new, randomized SIP Authentication Passwords
  • Passwords are passed through to the SIP Device Configuration Files
  • Doesn’t interfere with unmanaged devices, such as manually-configured IADs or SIP Soft Clients
  • Triggers a device reboot only after BroadWorks has updated configuration files
  • Monitors the SIP registration status of devices before and after the change

Get your access

Contact ECG to find out more about Alpaca Shell.