FOR SERVICE PROVIDERS:

Smarter Routing, Switching, & Firewall Support

From flaky fiber rollouts to dropped packets and bad SpeedTest scores, we help ISPs and CSPs fix the root cause – fast. 

We help you scale your ISP with confidence

Your Routing, Switching, & Firewall Experts

When reliability issues hold your growth back, we jump in to untangle complexity, solve the root problem, and stabilize your infrastructure.

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Support for Every Vendor

We work across Cisco, Juniper, Fortinet, Ubiquiti, Broadcom, Palo Alto, and more – no vendor lock-in.
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SpeedTest-Ready Performance

We improve design and routing to boost end-user experience and protect your online reputation.
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Grant-Friendly Support

We’ve supported BEAD, ReConnect, and Tribal-funded ISPs and know how to deliver on performance promises.

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Fiber & Metro Ethernet Expertise

From BGP and MPLS to IPv6 and DHCP, we understand what service providers need to deliver reliable internet at scale.
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Hands-On Experience

Our engineers have worked inside providers like Lumen, AT&T Puerto Rico, and Liberty Latin America – this isn’t guesswork.
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Fast Engagement, Faster Results

If your team is stretched thin or stuck in troubleshooting, we help you fix it faster and move forward.
You can't afford infrastructure that holds your growth back

Pinpoint and Eliminate the Risks in Your Routing, Switching, & Firewalls

SpeedTest performance, uptime, and customer satisfaction all depend on the stability of your infrastructure. We'll help you avoid these problems:

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Bad Performance Reviews

We help ISPs eliminate the root causes of jitter, slowdowns, and disconnects.
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No Time to Troubleshoot

If your team’s buried in tickets, we jump in to diagnose issues and resolve them efficiently.
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Too-Fast Network Growth

Expanding coverage is great, but only if your routing, switching, and firewalls can keep up. We help you scale the right way.
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Post-Merger Chaos

M&A can leave you with overlapping or incompatible networks. We help integrate and optimize.
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Poor Documentation

We help you understand the network you have – even if it was built three teams ago.

OUR CLIENTS

Trusted by Industry Leaders

Join other organizations that enjoy expert engineering support with ECG.

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WHY CHOOSE ECG?

Trusted by Networks That Power Cities, Countries, and Carriers

We bring cross-vendor expertise and deep field experience to solve your toughest routing, switching, and firewall problems.

You won’t get a junior engineer here, and we’re not going to sell you hardware. ECG works with the vendors you already use and the protocols your team depends on – BGP, MPLS, Metro Ethernet, DHCP, IPv6, and more.

Whether you’re running Cisco, Juniper, Broadcom, or Palo Alto Networks, we bring the experience to make your infrastructure more stable, secure, and easier to manage. We’ve supported organizations across the U.S. and Latin America with detailed network assessments, vendor-agnostic troubleshooting, and documentation you can finally rely on.

Success Stories From Our Clients

ECG's broad scope of clients means they know what's happening before we do. We stay competitive with ECG as our guide.

Mark Hayes

VP of Voice Engineering | Momentum Telecom

I'm happy to say I've partnered with ECG at a number of service providers. You guys have been an outstanding engineering and operations partner for my teams.

Tom Faherty

VP | Databank

ECG is definitely the right team for our network!

Nicole Rodriguez

AVP Switching and Wireless Data Engineering | Centennial of Puerto Rico

ECG delivers exceptional quality and service via their software products and consulting services. Speaking as someone with direct large scale enterprise delivery with their team, my personal experience has been universally positive.

Joe Pfiefer

Assistant Director | U.S. Department of Justice

GET STARTED WITH ECG TODAY

Book Your 30-Minute Connect Call

Get in touch with ECG for products and services that support your crucial network infrastructure needs. 

Experience the ECG Advantage

Whether you’re a service provider, enterprise, or government agency, your voice infrastructure is in good hands with ECG.

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Proven Expertise

Our team has decades of proven experience building and supporting voice networks.

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Powerful Partnerships

Our strategic alliances are designed to help deliver customer-centric, total solutions to our clients.

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Elevated Network Design

We draw from experience with dozens of service providers to create straightforward, manageable designs.

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Comprehensive Support

Our team will assist in your technical projects, support your goals, automate processes, and train your team.

How We Help

Routing, Switching, & Firewall Support for Today’s ISPs

Looking for expert support across Cisco, Juniper, Fortinet, Ubiquiti, or other platforms? Here’s how we help service providers stabilize networks, simplify complexity, and keep performance high.

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How do routing, switching, and firewalls impact network reliability?

Reliability is the backbone of every successful ISP or communications service. If your core network is poorly configured or unmonitored, even minor routing or switching issues can trigger widespread outages or degraded service. Firewalls that aren't tuned for your traffic can block legitimate connections – or let in threats.

  • Poor BGP or OSPF configurations can cause routing loops and failover issues.
  • Unoptimized switches can bottleneck high-speed fiber transport and customer access.
  • Misconfigured firewalls may block voice traffic or disrupt essential business services.
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What are the signs you need routing, switching, or firewall help?

You don’t have to wait for an outage to know something’s wrong. From declining SpeedTest results to mounting trouble tickets, the signs of underlying network trouble are easy to spot when you know where to look. Our team helps diagnose these issues fast and fix them before they cost you customers.

  • You’re seeing poor performance despite having ample bandwidth available.
  • Your team inherited a network without proper documentation or diagrams.
  • Your customers report erratic service, and your NOC can’t trace the source.

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Why choose an independent networking partner instead of a vendor?

Most equipment vendors are there to sell gear – not solve your long-term challenges. ECG works across platforms to help you get the most from what you already own. Whether you’re running Cisco, Juniper, Adtran, or Ubiquiti, we help you stabilize and understand your network without the sales pitch.

  • We reverse-engineer undocumented networks to restore clarity and control.
  • We troubleshoot across multi-vendor environments with platform-neutral insight.
  • We help your team move faster by solving problems your vendors can’t.
Frequently Asked Questions

Your Questions About Routing, Switching, & Firewalls, Answered

Service providers turn to us when network issues linger, performance suffers, or their internal team is stretched thin. Here are a few questions we often hear.

Routing determines how data moves between different networks, often using protocols like BGP or OSPF. Switching directs data within a single network, like connecting customer devices or linking fiber segments. Both are essential – but when misconfigured, they can disrupt service across entire regions.

If customers report inconsistent speeds, failed video calls, or trouble connecting to cloud apps, your firewall might be part of the problem. Overloaded or poorly tuned firewalls can create bottlenecks. ECG helps you analyze logs, inspect traffic flows, and optimize policies for performance and security.

Absolutely. We specialize in reverse engineering undocumented or poorly documented networks. Our team can build diagrams, trace device functions, and clarify configurations so you know exactly what you’re working with, especially during mergers or staff turnover.
Yes. ECG works across platforms like Cisco, Juniper, Fortinet, Ubiquiti, Palo Alto Networks, and many others. Unlike vendor reps, we’re not trying to sell you hardware – we help you get the most out of the equipment you already have.
Without proper alignment, traffic can loop, fail to fail over, or take suboptimal paths – all of which degrade performance. You may also see unexpected outages or poor SpeedTest scores. We identify and resolve these misalignments before they affect your customers.

Yes. As you grow, it’s critical to ensure routing, switching, and firewall rules scale with your architecture. We help you plan expansion, ensure performance is maintained, and support integration with legacy equipment or third-party providers.

Ready to Experience the ECG Difference?

Get in touch for products that support your crucial network infrastructure needs.