ECG is a world leader in VoIP training services. ECG's courses are offered directly to enterprises and carriers, and re-sold through major VoIP/Telecom equipment vendors in the US and UK.

ECG offers live online, video on-demand, and in-person courses. See below for listings.

Live Online Courses

Our live online courses are multi-day, instructor-led trainings. Work at your own pace between class sessions.

2018 Schedule

Oracle Acme Packet SBC Fundamentals

November 27, 29
December 4, 6, 11, 13
Tuesdays & Thursdays


Understand how the SBC Works. How and when does the SBC forward packets? How is a route chosen? Learn how the numerous configuration elements work together to create successful SBC services.

BroadWorks R21 & R22 Call Processing & Troubleshooting

October 2, 4, 9, 11, 16, 18
Tuesdays & Thursdays


Understand how BroadWorks processes calls and features. Learn how and where to troubleshoot. Get in-depth hands-on experience managing the BroadWorks platform.

Wireshark for VoIP Ninjas

October 23, 25
Tuesday & Thursday
1-3:30pm ET


Diagnose and solve the thorniest problems using the popular, open-source tool Wireshark.

Carrier & Enterprise: Voice & Video Security Updates & Strategy

October 30, November 1
Tuesday & Thursday
2-4pm ET


Protect and expand Voice & Video Collaboration, defending against the latest emerging threats.

Full Course Catalog: IP Foundations for VoIP Carriers, Voice & Video: VoIP Call Control & Troubleshooting, Carrier & Enterprise: Voice & Video Security Updates & Strategy, Oracle Acme Packet SBC Fundamentals, BroadWorks R21 & R22 Call Processing & Troubleshooting, Wireshark for VoIP Ninjas

On-Demand Courses

Our on-demand video courses are available online for twelve months after purchase, allowing you to learn at your own pace and ensuring thorough review of the material. Most have comprehension test throughout the class to measure how well you are retaining the material.

Acme Packet Boot Camp: SIP Trunking & Registration

The Oracle Acme Packet OS-C Platform is enormously complex and powerful. This course shows you how to harness that power for SIP Peering/Trunking, and SIP Registration. This fast paced course arms designers and technicians with practical, tactical knowledge.



BroadWorks Software Installation & Upgrade Procedures

The BroadWorks platform is immensely complex, feature rich and has many members in its platform deployment. This course will demonstrate what it takes to install a member of the BroadWorks platform and maintain it through upgrades and rollbacks.



BroadWorks Provisioning

This class introduces the principles of BroadWorks Users, Enterprises / Service Providers, and Groups. It shows how to manage services, devices, and user security to protect against fraud.



BroadWorks Server Patching

This course takes the student step-by step through the whole process of SAFELY and EFFECTIVELY patching BroadWorks servers.



VoIP Call Control & Troubleshooting

This course provides a complete introduction to SIP-based VoIP Networks as used by VoIP / IMS Carriers worldwide. The course is based on real-world equipment and software – not just a rehash of the free standards online!



* Students who sign up for an online class can upgrade to the instructor-led class by paying the difference in the prices.

In-Person Training

We also offer on-site training at your location. All courses are lab-based and taught by Technical Staff with thousands of hours of field experience designing, building, and troubleshooting real-time voice, video, and data networks.

Don’t see the class you need? We can customize a class that meets the specific needs of your company. Choose dates that work for you, training at your location. Pricing depends on class content and size. Email or call +1-229-244-2099.

Our Instructors

Sherwin Crown, MS Computer Forensics ECG Partner and Technical Staff. Clients include Verizon Wireless, BellSouth/AT&T, and Telovations.

Mark Lindsey, MS Computer Science ECG Partner and Technical Staff. Clients include Embarq/CenturyLink, BellSouth/AT&T, Centennial de Puerto Rico.

James Puckett, BS Computer Science ECG President and Technical Staff. Clients include Verizon, BellSouth/AT&T, Los Alamos National Labs, and Stage2 Networks.

Brian Tate, BS Electrical Engineering ECG Partner and Technical Staff.