ECG is a world leader in VoIP training services. ECG's courses are offered directly to enterprises and carriers, and re-sold through major VoIP/Telecom equipment vendors in the US and UK.

ECG offers live online, video on-demand, and in-person courses. See below for listings.

Live Online Courses

Our live online courses are multi-day, instructor-led trainings. Work at your own pace between class sessions.

Spring 2018 Schedule

Voice & Video: Call Control & Troubleshooting

March 5, 7, 12, 14, 19, 21
Monday & Wednesday, 2pm-4pm ET


This course is intended for VoIP technicians, engineers and operators to understand advanced issues in IP Networking, VoIP Signaling and Media, and Troubleshooting practice.

BroadWorks: Call Processing & Troubleshooting

March 27, 29, and April 3, 5, 10, 12
Tuesday & Thursday, 2pm-4pm ET


Understand how BroadWorks processes calls and features. Learn how and where to troubleshoot. Get in-depth hands-on experience managing the BroadWorks platform.

Oracle Acme Packet SBC Fundamentals

March 26, 28 and April 2, 4, 9, 11
Monday & Wednesday, 2pm-4pm ET


This course shows you how to harness that power for SIP Peering, Trunking, and Access/Registration.

Full Course Catalog

On-Demand Courses

Our on-demand video courses are available online for twelve months after purchase, allowing you to learn at your own pace and ensuring thorough review of the material. Most have comprehension test throughout the class to measure how well you are retaining the material.

Acme Packet Boot Camp: SIP Trunking & Registration

The Oracle Acme Packet OS-C Platform is enormously complex and powerful. This course shows you how to harness that power for SIP Peering/Trunking, and SIP Registration. This fast paced course arms designers and technicians with practical, tactical knowledge.



BroadWorks Software Installation & Upgrade Procedures

The BroadWorks platform is immensely complex, feature rich and has many members in its platform deployment. This course will demonstrate what it takes to install a member of the BroadWorks platform and maintain it through upgrades and rollbacks.



BroadWorks Provisioning

This class introduces the principles of BroadWorks Users, Enterprises / Service Providers, and Groups. It shows how to manage services, devices, and user security to protect against fraud.



BroadWorks Server Patching

This course takes the student step-by step through the whole process of SAFELY and EFFECTIVELY patching BroadWorks servers.



VoIP Call Control & Troubleshooting

This course provides a complete introduction to SIP-based VoIP Networks as used by VoIP / IMS Carriers worldwide. The course is based on real-world equipment and software – not just a rehash of the free standards online!



* Students who sign up for an online class can upgrade to the instructor-led class by paying the difference in the prices.

In-Person Training

We also offer on-site training at your location. All courses are lab-based and taught by Technical Staff with thousands of hours of field experience designing, building, and troubleshooting real-time voice, video, and data networks.

Don’t see the class you need? We can customize a class that meets the specific needs of your company. Choose dates that work for you, training at your location. Pricing depends on class content and size. Email or call +1-229-244-2099.

Our Instructors

Sherwin Crown, B.Sci CS ECG Partner and Technical Staff. Clients include Verizon Wireless, BellSouth/AT&T, and Telovations.

Mark Lindsey, M.Sci CS ECG Partner and Technical Staff. Clients include Embarq/CenturyLink, BellSouth/AT&T, Centennial de Puerto Rico.

James Puckett, B.Sci CS ECG President and Technical Staff. Clients include Verizon, BellSouth/AT&T, Los Alamos National Labs, and Stage2 Networks.

Brian Tate, B.Sci EE ECG Partner and Technical Staff.