Training

Understand how BroadWorks processes calls and features. Learn how and where to troubleshoot. Get in-depth hands-on experience managing the BroadWorks platform.

This class introduces the principles of BroadWorks Users, Enterprises / Service Providers, and Groups. It shows how to manage services, devices, and user security to protect against fraud.

This course takes the student step-by step through the whole process of SAFELY and EFFECTIVELY patching BroadWorks servers.

The BroadWorks platform is immensely complex, feature rich and has many members in its platform deployment. This course will demonstrate what it takes to install a member of the BroadWorks platform and maintain it through upgrades and rollbacks.

Expand your experience of BroadWorks with in-depth provisioning of BroadWorks features and services. This class is meant for Engineers and Technicians with basic experience and training on BroadWorks who need to go in deeper. 

VoIP networks are subject to attacks that were impossible on SS7 networks. We cover the key attacks and failure conditions. We show how un-protected networks are subject to attackers can interrupt service, steal confidentiality (such as recording phone calls), steal service, overload the system, retrieve customer data, etc. We include US Federal government requirements for Customer Proprietary Network Information (CPNI). And we show how to defend your network against VoIP network attacks.

The Oracle Acme Packet Platform is enormously complex and powerful, and a key device for security and reliability in Voice and Video networks. This course shows you how to harness that power for SIP Peering, Trunking, and Access/Registration (HNT).

Many regulations affect Voice providers in the United States -- for Unified Communications (UC), Collaboration, Hosted PBX, Cloud PBX, SIP Trunking. This class prepares technicians and engineers to design and operate to meet those requirements for E911, Kari's Law, Call Routing, Privacy, Robocall Protections (SHAKEN/STIR), and Lawful Intercept.)  (Not Legal Advice)

Ransomware. Mobile Malware. Port Scanning. Privacy Disclosure. Voicemail hacking. UC Collaboration networks are subject to new attacks and disruptions, and customers value Security and Reliability highest, according to new Frost & Sullivan Resaerch. This 2019 update covers the major defenses necessary for reliable, robust, Voice, Unified Communication and Collaboration networks.

This course provides a complete introduction to SIP-based VoIP Networks as used by UCaaS VoIP Providers worldwide. This course is intended for VoIP technicians, engineers and operators to understand advanced issues in IP Networking, VoIP Signaling and Media, and Troubleshooting practice.

Diagnose and solve the thorniest problems using the popular, open-source tool Wireshark.