Training Cisco BroadWorks Provisioning Users for UC and Hosted PBX


Master the fundamentals of Cisco BroadWorks features and services so you can build BroadWorks Users, Devices, Enterprises, Service Providers, and Call Centers. Understand Device Management. Manage key features including Hunt Groups and Shared Call Appearance. Prevent Fraud through safe configurations. 2 class sessions / 1 week / 4 PDH.


Live Online Course

March 2, 2021 – March 4, 2021
Tuesday & Thursday, 2:00pm-4:00pm EST

On-Demand Video Course

Approximately 2 hours

In-Person Training

On-site training at your location


Basic background of BroadWorks

BroadWorks organization structure and how it is intended to be used.

Different Organization Models and how they're used (Service Providers, Enterprises, Groups)

Cybersecurity / Fraud Risks of Improper Configurations

Course Content

Accessing the System as a System-Level Admin

Creating and Finding Enterprises

Assigning Telephone Numbers

Authorizing Services

Understanding Users

Understanding Groups

Understanding Enterprises

Creating Groups

Creating a User

Safely Assigning Devices

Device Types (Identity/Device Profile Types)

Configuring Call-Forward Always

BroadWorks Services Guide

How Voicemail Works in BroadWorks

Setting up BroadWorks voicemail for a user

Hunt Group Concepts and Configuration

Shared Call Appearance Configuration

Busy Lamp Field (BLF)

Identity/Device Profile Configurations with templates and custom tags

Standard Tags and Custom Tags

Call Center - Basic Configuration

Managing Cisco BroadWorks Licenses 

Service Providers and Enterprises

Administrators in the Enterprise and Group Levels

Squared Key System Emulation

Assigning a Telephone Number To A Group

Assigning a Service To a User or Group

Configuring Shared Call Appearance


Students should have access to a Cisco BroadWorks to practice provisioning.

Key Skills

BroadWorks User Provisioning

UCaaS Service Activation

More About BroadWorks