Training Cisco BroadWorks Provisioning Users for UC and Hosted PBX
(ecgt1033)
Master the fundamentals of Cisco BroadWorks features and services so you can build BroadWorks Users, Devices, Enterprises, Service Providers, and Call Centers. Understand Device Management. Manage key features including Hunt Groups and Shared Call Appearance. Prevent Fraud through safe configurations. 2 class sessions / 1 week / 4 PDH.
Live Online Course
Aims
Basic background of BroadWorks
BroadWorks organization structure and how it is intended to be used.
Different Organization Models and how they're used (Service Providers, Enterprises, Groups)
Cybersecurity / Fraud Risks of Improper Configurations
Course Content
Accessing the System as a System-Level Admin
Creating and Finding Enterprises
Assigning Telephone Numbers
Authorizing Services
Understanding Users
Understanding Groups
Understanding Enterprises
Creating Groups
Creating a User
Safely Assigning Devices
Device Types (Identity/Device Profile Types)
Configuring Call-Forward Always
BroadWorks Services Guide
How Voicemail Works in BroadWorks
Setting up BroadWorks voicemail for a user
Hunt Group Concepts and Configuration
Shared Call Appearance Configuration
Busy Lamp Field (BLF)
Identity/Device Profile Configurations with templates and custom tags
Standard Tags and Custom Tags
Call Center - Basic Configuration
Managing Cisco BroadWorks Licenses
Service Providers and Enterprises
Administrators in the Enterprise and Group Levels
Squared Key System Emulation
Assigning a Telephone Number To A Group
Assigning a Service To a User or Group
Configuring Shared Call Appearance
Requirements
Students should have access to a Cisco BroadWorks to practice provisioning.
Key Skills
BroadWorks User Provisioning
UCaaS Service Activation