Training Regulations for Privacy, Call Routing, and Robocalling-SHAKEN/STIR (USA)

(ecgt5024)

Managers and Engineers need to understand the legal requirements for Voice Telecommunication. Get up-to-date expertise on regulations related to privacy, confidentiality, and nuisance calling including SHAKEN/STIR, CPNI, HIPAA, CCPA, and CALEA. Expert guidance for leaders and technicians, plus live Q&A with an attorney. This course is offered in collaboration with Law Firm Marashlian and Donahue, the CommLaw group.  Graded Exams. Certificate Provided. 1 week / 2 class sessions / 4 PDH. Companion Course to ECGT5022

$578

Live Online Course

November 2, 2021 – November 4, 2021
Tuesday & Thursday, 2:00pm-4:00pm US/Eastern (New York)
Register for Live Online

In-Person Training

On-site training at your location

Request In-Person Training

Aims

 

  • Equip Engineers & Managers with awareness of all key regulations and the technical implications
  • Privacy. Cover key regulations and laws related to privacy, including 1934 Telecom Act (as amended), CPNI, HIPAA, GDPR (European calling parties), CCPA & California Call Recording (California calling parties), along with technical factors.
  • Lawful Intercept. Introduce key requirements for LI in the USA, including CALEA, and engineering factors and options.
  • Call Routing. Cover regulations affecting call routing and signaling, including Rural Call Completion, ringback and calling party signaling along with SIP signaling requirements, automated dialing on cellular, and the Intermediate Provider Registry.
  • Robocalling and SHAKEN/STIR. Introduce SHAKEN/STIR technically, the Traced Act and rules in place. 
  • International VoIP. Regulations on providing service via VoIP to locations outside USA.

 

Two Courses Available - Regulations Awareness for Engineering

 

Course Content

Privacy

  • 1934 Telecom Act
    • Relationship to Packet Captures 
    • Relationships to Logging of Calls
  • Customer Proprietary Network Information (CPNI)
    • What must be protected
    • Password protection requirement
    • Handling CPNI Breaches (disclosures, exfiltration)
  • Health Insurance Portability & Accountability Act (HIPAA)
    • Overview: Who is covered
    • How HIPAA applies to Voice Service Providers
    • "But I thought Voice wasn't covered by HIPAA": Voicemail, auto attendant, caller ID, and other "advanced" features
    • Technical Implications
  • European Union GDPR 
    • Overview
    • When it applies to US Voice Service Providers
    • Technical Implications
  • California Call Recording Law
    • Overview
    • When does it apply?
    • Call Recording is a popular UCaaS feature
    • Warn Before Recording
  • California Consumer Protection Act
    • When does it apply to Voice Service Providers

 

Lawful Intercept

  • Overview of "Communications Assistance for Law Enforcement Act" (CALEA)
  • Achieving "Unobtrusiveness"
  • Does CALEA require certain network engineering?
  • Getting access to CALEA featues and software
  • Designating personnel
  • Beyond CALEA - Threatening Calls

 

Call Routing

  • Intermediate Providers Registry & Requirements
  • Blocking Calls - When is it allowed?
  • Modifying Caller ID
  • Modifying Ringback - SIP regulations on 180, 183, 200, 100 responses
  • Default Call Blocking
  • Automated calling into cellular networks
  • Telephone Local Number Portability (LNP)
  • Reassigned Numbers Database
  • International VoIP Services

 

Robocalling & SHAKEN/STIR

  • Overview of SHAKEN/STIR
  • How SHAKEN/STIR Works Technically
  • Review of SIP headers
  • Robocalling Mitigation Plan
  • Regulatory and technical implications and implementatio

Course Contributors

Mark R Lindsey, MS, Senior Member of Technical Staff, ECG

Robert H. Jackson, Special Counsel, Marashlian & Donahue: The CommLaw Group

Christine ("Chris") McLaughlin, Senior Managing Attorney, Marashlian & Donahue: The CommLaw Group

Linda H. McReynolds, Of Counsel, Marashlian & Donahue: The CommLaw Group

Related to SHAKEN/STIR

Post

Executive Summary: Compliance Management and Voice Networking

Is your voice engineering team knowledgeable on what it takes to stay compliant? Find out if you’re up on voice service provider compliance in this blog.  
Webinar

Protect Your Customers! Implementing a GREAT Robocall Mitigation Plan

This webinar discusses what should be in a great Robocall Mitigation Plan and how it helps you to protect your customers against against nuisance and robocalling, and allows their calls to succeed to the outside world. Defining a Robocall Mitigation Plan Origination vs Termination -- Definitions Key Goals for Protecting Customers - Deliverability, Liability, Reliability, Blocking Scam, and Trustworthy Caller ID Know Your Customer - Customer Vetting Industry Traceback Group Cooperation Contract & Terms of Service Enforcement - Including Shutting Down Sources Engineering Your Network to Fight Robocalling - Concurrent Calling, Calls-Per-Second Rates, and Number Screening Reasonable Analytics - Automating the defense of your customers Customer Types - SIP Trunking, APIs, and SIP Endpoint Users Nuisance Calling Prevention - Stopping the Scams and the Spam   Hosted by: Jon Chleboun, SMTS Presenter: Mark Lindsey, SMTS / VP Engineering, ECG  
Webinar

The Checklist: 9 Tests for Your SHAKEN Deployment (at SIP Forum / SIPNOC 2020)

In the rush to deploy SHAKEN for legal requirements, it can be easy to focus on success modes only, where you look only at what's working instead of what's possible. This is encouraged when you are asked "When will we be compliant?" with the new laws and regulations. How do you avoid short-circuiting the true legal requirement of SHAKEN, as well as the obligations to society to improve the trustworthiness of the telephone network? This presentation will equip you with a straightforward checklist of nine key tests that every SHAKEN deployment must pass. Voice Service Providers can use this checklist to evaluate deployments and set goals for SHAKEN operation. UCaaS / Hosted PBX Scenarios Advanced Find-Me-Follow-Me Scenarios Calling through IP-NNI / PSTN Termination vendors that add attestation for you Asymmetric Routing Scenarios Intra-service-provider Scenarios - when calls do not leave your own network SIP Trunking Scenarios Call Forwarding Scenarios Privacy and Caller ID Override Scenarios Analysis, Display, and Nuisance calling mitigation Presented by Mark Lindsey, SMTS and Vice President Engineering, at ECG Register for ALL of the SIPNOC 2020 webinars today!

More about SHAKEN/STIR