Training Regulations for Privacy, Call Routing, and Robocalling (USA)


Managers and Engineers need to understand the legal requirements for Voice Telecommunication. Get up-to-date expertise on regulations related to privacy, confidentiality, and nuisance calling including SHAKEN/STIR, CPNI, HIPAA, CCPA, and CALEA. Expert guidance for leaders and technicians, plus live Q&A with an attorney. This course is offered in collaboration with Law Firm Marashlian and Donahue, the CommLaw group.  Graded Exams. Certificate Provided. 1 week / 2 class sessions / 4 PDH.


Live Online Course

May 25, 2021 – May 27, 2021
Tuesdays & Thursdays, 11:00am-1:00pm US/Eastern (New York)

In-Person Training

On-site training at your location

Course Content


Privacy Concerns Growing, Telcos less Trusted

1934 Telecom Act Introduction

1934 Principle for Technicians & Operators 

Minimize Access

Customer Proprietary Network Access (CPNI)

CPNI Background Problem Statement


Lawful Intercept

Robocalling & SHAKEN/STIR