Training Intermediate BroadWorks Support & Operations
Expand your experience of BroadWorks with in-depth provisioning of BroadWorks features and services. This class is meant for Engineers and Technicians with basic experience and training on BroadWorks who need to go in deeper.
At the end of this class, you will be able to:
- Explain how calls flow through the platform
- Design and provision Hosted PBX Users
- Design and Implement SIP trunking services
- Troubleshoot features using VTR on the Application Server and Network Server
- Design secure, robust services and configurations
- Grow the platform with customers and activity
- Navigate and locate features and services in CommPilot
Services and Provisioning. Plan and configure users, services, and devices appropriate for Customer Solutions. Analyze the uses of SIP Phones, Analog Terminal Adapters (ATAs), IADs, Enterprise SBCs, Enterprise PBXs, and SIP Trunks. Design Service Packs and bundles including Shared Call Appearance, Hunt Groups, and Call Centers. Provision BroadWorks with enterprises, service providers, groups, and users.
Introductory Device Management. Understand how BroadWorks generates configurations, and how they are retrieved by Access Devices like SIP Phones and ATAs.
Linux/Unix. The basics of remote access, plus navigating the filesystem, viewing and modifying files. Learn advanced searches for analysis of BroadWorks logs.
Security Fundamentals in BroadWorks Networks. Learn the key basics for providing reliable, highly-secure Voice and Collaboration services. Defend against toll fraud, loss of confidentiality, voicemail fraud.
Essential Server Call Routing. Follow call routing through servers, with focus on identifying servers responsible and methods of testing for call failures.
Translation and Routing Testing. Learn how to test call routing and feature activation on Application Servers and Network Servers.
Call Routing through BroadWorks Servers. Learn the high-level architectural of calls routing through BroadWorks, including SIP registration, PSTN and SIP-to-SIP calling, failover, media server greetings and recordings, and more.
System Design and Scaling. Learn the essentials of growing BroadWorks systems as user activity and population expands.
Familiarity with Telephony services using PBX or Key systems, or ISDN PRI
Basic knowledge of IP Networking (similar to Cisco or Juniper "Associate" level).
ECGT2010 (Voice and Video Call Processing and Troubleshooting)
BroadWorks provisioning and services
Hosted PBX Features
CommPilot Provisioning Interface
Creating Service Packs
More About BroadWorks
Cisco BroadWorks Briefing - What's New? The Unofficial Webinar
Staying Informed on Cisco BroadWorks Has Never Been Easier!
BroadWorks continues to evolve under Cisco's leadership. In the US and worldwide, mobile requirements and new regulations change the requirements for carriers, from privacy to emergency calling. Voice is rapidly moving to Cloud providers, and user features continue to evolve to meet customer demand. The changes and new features in Cisco BroadWorks are built to accommodate this evolution.
ECG has been building and growing BroadWorks platforms since 2002, supporting global network growth and cybersecurity. Join the team as we unpack the changes.
Panelists: Mark Lindsey, Brian Tate, and Jon Chleboun
- News and Insight on Changes in Cisco BroadWorks
- Discussion on Webex for BroadWorks and future for UC-One and Collaborate
- Your Questions Answered! Live Q&A
- Platform, servers, and features discussed
- Calling, Devices, Mobile Apps, Network Designs, and Cybersecurity
- Engineers analyze the features and discuss experience with real-world implementations
- Info for conventional SIP and IMS implementations
Defend the BroadWorks XSP from Device Management Scanning Attacks
Cisco BroadWorks Device Management (DMS) servers are under continuous attack, as bad actors seek to access SIP Device configuration details. They use ths configurations to compromise the service, committing toll fraud, including traffic pumping costing millions of dollars per year. This article explains defensive approaches and gives a complete configuration to mitigate these attacks using a free, open source tool.
This class introduces the principles of BroadWorks Users, Enterprises / Service Providers, and Groups. It shows how to manage services, devices, and user security to protect against fraud.
BroadWorks Software Installation & Upgrade Procedures
The BroadWorks platform is immensely complex, feature rich and has many members in its platform deployment. This course will demonstrate what it takes to install a member of the BroadWorks platform and maintain it through upgrades and rollbacks.