Engineering the
Networks and AI that
Power Modern Business

Cloud communications consulting and custom AI development – built by engineers, deployed in your environment.

Trusted by enterprises in healthcare, legal, & financial services for private AI deployments
databank
bluip
vonage
segra
Voice & Data

Network Problems, Solved

With how fast technology evolves, no organization possesses all the tools and time to know how to fix issues, keep up with what’s new, and know the best next step.

limited

Limited Time or Expertise?

We bring expertise to your team that supplements your existing knowledge and provides new insight into what’s best for your organization.

Back

Held Back by Manual Processes?

Leverage our automation tools to ensure projects are completed accurately, on time, and within budget.

Compliance

Compliance Concerns?

Our tools and expertise will help you maintain compliance, whether with STIR/SHAKEN, E911, or any other regulation.

AI

Ready for AI, But Not Sure Where to Start?

We'll help you identify, build, and deploy AI that delivers real efficiency gains – without the risk of sending sensitive data off-premises.

ecg-wingman-4-1
Your AI-Powered Call Assistant

Meet Wingman: Smarter Conversations Start Here

Call recording, transcription, and automation – built for your workflows.

Wingman is built for organizations that want phone conversations to have lasting business relevance. It supports modern voice environments with flexible deployment options and standards-based compatibility, helping teams think differently about how voice fits into enterprise operations and customer engagement.

Wingman is built on the same open-weights AI infrastructure we deploy in custom client engagements – so when we say we build private AI, we mean we use it ourselves.

Put AI to Work – Without Sending Your Data to the Cloud

Most AI tools send your data to someone else's cloud – a problem for businesses that care about confidentiality. ECG builds custom AI solutions that run on your infrastructure, automating workflows, summarizing calls and documents, and connecting AI to your existing tools to produce measurable efficiency gains.
icon-home-5-1

Private & sovereign AI

Your data stays in your environment. No third-party cloud required.
icon-home-5-2

Workflow automation

Connect AI to your CRM, ticketing, and communication systems to eliminate manual work.
icon-home-5-3

Custom-built, not generic

We build around your vocabulary, your processes, and your compliance requirements.
icon-home-5-4

Cloud Friendly

When public cloud like AWS, Azure, GCP are the best fit, we readily build for those 
icon-home-5-5

Regulation Compatible

ECG brings experience in regulated industries to AI expertise, bringing the right legal advice
icon-home-5-6

Leadership First

important for leaders to understand and use AI tools so the entire company benefits from AI
Our products

The BroadWorks Automation Tools You’ve Been Missing

Your source for expertly developed software products for telecom providers, carriers, and enterprises managing VoIP systems.

Alpaca-1

Alpaca

Fill the gaps and manage and develop more effectively in BroadWorks.
02

CallReporter

BroadWorks subscribers gain complete visibility into call history.
03

Bulk Provisioning 

Enjoy secure loading of bulk data – in a matter of hours.
04

BroadWorks Automation Tools 

Simplify provisioning through one central point – the Alpaca server.
05

Web Selfcare Portal

Give customers the freedom to take care of themselves.

Ready to Build AI That Actually Works?

Get a straight answer about what's possible, what's not, and what it takes to deploy AI in your environment.

imgs-sectiona-people-remote-working 1

Your Trusted Partner in Network Expertise

Service providers, government agencies, and large enterprises often lack the time – and expertise – to build and manage voice and data networks. 

ECG is a technical team that loves building networks and services that solve real problems – so your VoIP system can empower people to do great work, connect with others, and get help in emergencies.

Our products

Expert Services for Your Communications and AI Needs

With specialties in Oracle, Metaswitch, and Ribbon networks, we’ll supplement your voice service provider engineering team’s knowledge with our experience and expertise in unified communications.

001

Network Operations

We provide a full array of customized, outsourced network operations services for carriers and VoIP service providers.
002

Professional Services

Rely on us for the supplemental expertise you need to maintain compliance while still completing critical projects on time.
003

Staff Augmentation

Get dedicated, long-term expert engineering support to meet project deadlines – without having to hire internal staff.
004

IT Consulting and Engineering

Get a dedicated project manager and engineering expertise across a variety of areas for short-term or one-off projects.
005

Outsourced NOC Support

Access a team of experienced technicians to provide your customers with knowledgeable technical support 24/7.
006

24/7 Monitoring and Action

Get around-the-clock network monitoring and triage, so your staff can focus on developing products – not handling emergencies.
icon-home-customAIdev

Custom AI Development

Build private, sovereign AI solutions that automate workflows, surface business intelligence, and integrate with your existing systems.
How It Works

Our Proven Strategy for Network Excellence

Connect

Let’s have a 30-minute connect call to find out if we’re a fit.

Evaluate

We’ll audit your network and provide recommendations.

Execute

We’ll bring you the right solutions and get your project completed rapidly.

Helping You at Every Stage

Get the support and expertise you need, no matter where you are on your voice network journey.

Network Design
Integration
Customer Support
Network Maintenance
Growth & Scaling
Testing & Review
Training
Software

Success Stories From Our Clients

ECG is definitely the right team for our network!

Nicole Rodriguez

AVP Switching and Wireless Data Engineering | AT&T Mobility

ECG's broad scope of clients means they know what's happening before we do. We stay competitive with ECG as our guide.

Mark Hayes

VP of Voice Engineering | Momentum Telecom

ECG has really cool technology!

Jeff Pulver

Voice over IP Pioneer

ECG delivers exceptional quality and service via their software products and consulting services. Speaking as someone with direct large scale enterprise delivery with their team, my personal experience has been universally positive.

Joe Pfiefer

Assistant Director | U.S. Department of Justice

I'm happy to say I've partnered with ECG at a number of service providers. You guys have been an outstanding engineering and operations partner for my teams.

Tom Faherty

VP | Databank

ECG is a reliable partner.

Edwin Martirosyan

COO | BluIP

Book Consult
learn more

Experience the ECG Advantage

Whether you’re a service provider, enterprise, or government agency, your voice infrastructure is in good hands with ECG.

_Ñëîé_1

Proven Expertise

Our team has decades of proven experience building and supporting voice networks.

_Ñëîé_1

Powerful Partnerships

Our strategic alliances are designed to help deliver customer-centric, total solutions to our clients.

_Ñëîé_1

Elevated Network Design

We draw from experience with dozens of service providers to create straightforward, manageable designs.

_Ñëîé_1

Comprehensive Support

Our team will assist in your technical projects, support your goals, automate processes, and train your team.

GET STARTED WITH ECG TODAY

Book Your 30-Minute Connect Call

Get in touch with ECG for products and services that support your crucial voice infrastructure needs.