--- title: Professional Services for Voice Service Providers | ECG description: Get the supplemental expertise your teams need to complete projects faster with professional services for voice service providers. Consult ECG to get started. --- [![ECG](https://www.ecg.co/hubfs/lp/cloud-migration/logo-vector.svg)](https://www.ecg.co?hsLang=en) - Who We Are Company [**About ECG** Learn about the team behind the networks and services that solve real problems.](https://www.ecg.co/about?hsLang=en) [**Careers** Join a fun, collaborative, engineer-owned company.](https://www.ecg.co/careers?hsLang=en) Industries We Serve [**Enterprises** Optimize multi-site voice networks while meeting compliance requirements.](https://www.ecg.co/sectors/enterprise?hsLang=en) [**Universities** Professional services designed for the unique needs of campus networks.](https://www.ecg.co/sectors/universities?hsLang=en) [**Government** Engineering services built for government agency voice challenges.](https://www.ecg.co/sectors/government?hsLang=en) [**Service Providers** Deep voice expertise to maintain compliance and keep customers connected.](https://www.ecg.co/sectors/service-providers?hsLang=en) - Technologies **Carrier & Trunking Services** SIP trunking, resilience & carrier interconnect **Compliance & Call Authentication** STIR/SHAKEN, 603+ & secure signaling **Unified Communications & Collaboration** UC capabilities & platform expertise **Platform Reliability & Security** Infrastructure, capture & network fundamentals ### Carrier & Trunking Services Design, harden, and secure the carrier side of your voice network — from SIP trunking to encrypted media and compliant recording. [SIP Trunking](https://www.ecg.co/technologies/sip-trunking-consulting-expertise?hsLang=en) [SIP Trunking High Availability](https://www.ecg.co/technologies/sip-trunking-high-availability?hsLang=en) [STIR/SHAKEN](https://www.ecg.co/technologies/stir-shaken?hsLang=en) [603+](https://www.ecg.co/technologies/603-plus-do-not-originate?hsLang=en) [eSIM & FMC](https://www.ecg.co/technologies/esim-fmc?hsLang=en) [VoIP TLS & SRTP](https://www.ecg.co/technologies/voip-encryption-tls-srtp?hsLang=en) [SIPREC](https://www.ecg.co/technologies/siprec-call-recording?hsLang=en) ### Compliance & Call Authentication Meet regulatory requirements end-to-end — call authentication, robocall mitigation, lawful capture, and encrypted signaling. [STIR/SHAKEN](https://www.ecg.co/technologies/stir-shaken?hsLang=en) [603+](https://www.ecg.co/technologies/603-plus-do-not-originate?hsLang=en) [Packet Capture / PCAP](https://www.ecg.co/technologies/pcap-wireshark-packet-capture-analysis?hsLang=en) [VoIP TLS & SRTP](https://www.ecg.co/technologies/voip-encryption-tls-srtp?hsLang=en) ### Unified Communications & Collaboration Modern UC capabilities backed by deep, hands-on expertise across every major voice platform. [E911](https://www.ecg.co/technologies/e911?hsLang=en) [Business Texting](https://www.ecg.co/technologies/business-texting?hsLang=en) [Teams Replace Phone System](https://www.ecg.co/technologies/ms-teams-replace-phone-system?hsLang=en) [Provisioning & Endpoint Mgmt](https://www.ecg.co/technologies/sip-provisioning-endpoint-management?hsLang=en) [Call Control & Features](https://www.ecg.co/technologies/call-control-features?hsLang=en) [SIP Trunking HA](https://www.ecg.co/technologies/sip-trunking-high-availability?hsLang=en) [SIPREC](https://www.ecg.co/technologies/siprec-call-recording?hsLang=en) [vCon](https://www.ecg.co/technologies/vcon-virtualized-conversations?hsLang=en) Platform Expertise [BroadWorks](https://www.ecg.co/technologies/broadworks?hsLang=en) [NetSapiens](https://www.ecg.co/technologies/netsapiens-support?hsLang=en) [Metaswitch Alianza Core](https://www.ecg.co/technologies/metaswitch-alianza-core?hsLang=en) [Oracle Communications](https://www.ecg.co/technologies/oracle-communications-support?hsLang=en) [Metaswitch Perimeta](https://www.ecg.co/technologies/metaswitch-perimeta?hsLang=en) [Sansay VSXi](https://www.ecg.co/sansay-vsxi-session-border-controller?hsLang=en) ### Platform Reliability & Security The infrastructure layer underneath your voice services — engineered, monitored, and secured by people who run it every day. [EKS / Kubernetes](https://www.ecg.co/technologies/kubernetes-eks?hsLang=en) [Critical Network Fundamentals](https://www.ecg.co/technologies/critical-network-fundamentals?hsLang=en) [Packet Capture / PCAP](https://www.ecg.co/technologies/pcap-wireshark-packet-capture-analysis?hsLang=en) [VMware & Alternatives](https://www.ecg.co/technologies/vmware-alternatives?hsLang=en) [Routing, Switching & Firewalls](https://www.ecg.co/technologies/routing-switching-firewalls?hsLang=en) [Freeswitch](https://www.ecg.co/technologies/freeswitch-open-source-call-processing?hsLang=en) - How We Do It Services [**Services Overview** Our experience and expertise in voice and data engineering.](https://www.ecg.co/services?hsLang=en) [**Network Operations** Keep your voice network running with outsourced network operations.](https://www.ecg.co/services/network-operations?hsLang=en) [**Staff Augmentation** Expert engineering support to meet deadlines and fill knowledge gaps.](https://www.ecg.co/services/staff-augmentation?hsLang=en) [**IT Consulting & Engineering** Complete short-term projects faster with a dedicated project manager.](https://www.ecg.co/services/it-consulting-and-engineering?hsLang=en) - Resources #### [Utilities Launch Delay Calculator Estimate what a potential product launch delay would cost your business. Try the calculator](https://www.ecg.co/cost-delay-calculator?hsLang=en) #### [Resource Library Guides, White Papers & Tools In-depth resources on voice engineering, compliance, and AI — built from real client work. Explore resources](https://www.ecg.co/resource-library?hsLang=en) #### [Blog Latest from the ECG Team Practical articles on SIP, UC platforms, network operations, and voice AI. Read the blog](https://www.ecg.co/blog?hsLang=en) - [Events](https://www.ecg.co/events?hsLang=en) [Login](https://portal.ecg.co) [Contact](https://www.ecg.co/contact?hsLang=en) Who We Are [About ECG](https://www.ecg.co/about?hsLang=en) [Careers](https://www.ecg.co/careers?hsLang=en) Industries We Serve [Enterprises](https://www.ecg.co/sectors/enterprise?hsLang=en) [Universities](https://www.ecg.co/sectors/universities?hsLang=en) [Government](https://www.ecg.co/sectors/government?hsLang=en) [Service Providers](https://www.ecg.co/sectors/service-providers?hsLang=en) Technologies Carrier & Trunking Services [SIP Trunking](https://www.ecg.co/technologies/sip-trunking-consulting-expertise?hsLang=en) [SIP Trunking High Availability](https://www.ecg.co/technologies/sip-trunking-high-availability?hsLang=en) [STIR/SHAKEN](https://www.ecg.co/technologies/stir-shaken?hsLang=en) [603+](https://www.ecg.co/technologies/603-plus-do-not-originate?hsLang=en) [eSIM & FMC](https://www.ecg.co/technologies/esim-fmc?hsLang=en) [VoIP TLS & SRTP](https://www.ecg.co/technologies/voip-encryption-tls-srtp?hsLang=en) [SIPREC](https://www.ecg.co/technologies/siprec-call-recording?hsLang=en) Compliance & Call Authentication [STIR/SHAKEN](https://www.ecg.co/technologies/stir-shaken?hsLang=en) [603+](https://www.ecg.co/technologies/603-plus-do-not-originate?hsLang=en) [Packet Capture / PCAP](https://www.ecg.co/technologies/pcap-wireshark-packet-capture-analysis?hsLang=en) [VoIP TLS & SRTP](https://www.ecg.co/technologies/voip-encryption-tls-srtp?hsLang=en) Unified Communications & Collaboration [E911](https://www.ecg.co/technologies/e911?hsLang=en) [Business Texting](https://www.ecg.co/technologies/business-texting?hsLang=en) [Teams Replace Phone System](https://www.ecg.co/technologies/ms-teams-replace-phone-system?hsLang=en) [Provisioning & Endpoint Mgmt](https://www.ecg.co/technologies/sip-provisioning-endpoint-management?hsLang=en) [Call Control & Features](https://www.ecg.co/technologies/call-control-features?hsLang=en) [SIP Trunking HA](https://www.ecg.co/technologies/sip-trunking-high-availability?hsLang=en) [SIPREC](https://www.ecg.co/technologies/siprec-call-recording?hsLang=en) [vCon](https://www.ecg.co/technologies/vcon-virtualized-conversations?hsLang=en) Platform Expertise [BroadWorks](https://www.ecg.co/technologies/broadworks?hsLang=en) [NetSapiens](https://www.ecg.co/technologies/netsapiens-support?hsLang=en) [Metaswitch Alianza Core](https://www.ecg.co/technologies/metaswitch-alianza-core?hsLang=en) [Oracle Communications](https://www.ecg.co/technologies/oracle-communications-support?hsLang=en) [Metaswitch Perimeta](https://www.ecg.co/technologies/metaswitch-perimeta?hsLang=en) [Sansay VSXi](https://www.ecg.co/sansay-vsxi-session-border-controller?hsLang=en) Platform Reliability & Security [EKS / Kubernetes](https://www.ecg.co/technologies/kubernetes-eks?hsLang=en) [Critical Network Fundamentals](https://www.ecg.co/technologies/critical-network-fundamentals?hsLang=en) [Packet Capture / PCAP](https://www.ecg.co/technologies/pcap-wireshark-packet-capture-analysis?hsLang=en) [VMware & Alternatives](https://www.ecg.co/technologies/vmware-alternatives?hsLang=en) [Routing, Switching & Firewalls](https://www.ecg.co/technologies/routing-switching-firewalls?hsLang=en) [Freeswitch](https://www.ecg.co/technologies/freeswitch-open-source-call-processing?hsLang=en) How We Do It Services [Services Overview](https://www.ecg.co/services?hsLang=en) [Network Operations](https://www.ecg.co/services/network-operations?hsLang=en) [Staff Augmentation](https://www.ecg.co/services/staff-augmentation?hsLang=en) [IT Consulting & Engineering](https://www.ecg.co/services/it-consulting-and-engineering?hsLang=en) Resources [Launch Delay Calculator](https://www.ecg.co/cost-delay-calculator?hsLang=en) [Guides, White Papers & Tools](https://www.ecg.co/resource-library?hsLang=en) [Latest from the ECG Team](https://www.ecg.co/blog?hsLang=en) [Events](https://www.ecg.co/events?hsLang=en) [Login](https://portal.ecg.co) [Contact](https://www.ecg.co/contact?hsLang=en) # Transform Your Network With Professional Services ### Get the supplemental expertise your engineering teams need to maintain compliance while completing critical voice network projects on time. ![ecg\_professionalservices\_section2](https://www.ecg.co/hs-fs/hubfs/ecg-site/professional-services/ecg_professionalservices_section2.png?width=2000&height=1987&name=ecg_professionalservices_section2.png "ecg_professionalservices_section2") ## Augment Your Engineering Capabilities ### ECG’s professional services provide the supplemental expertise you need to meet your network goals. Meeting innovation goals can be a challenge when your staff has a limited workload capacity or lacks the skills needed for a one-off project. ECG can supplement your engineering team’s knowledge with our experience and expertise in unified communications to help you maintain compliance while completing projects faster. [Learn More](https://www.ecg.co/contact?hsLang=en) ## Professional Services for Voice Service Providers ### Support your engineering team, maintain compliance, and complete network infrastructure projects faster with ECG’s professional services for voice service providers. ![icon-callrecording](https://www.ecg.co/hubfs/ecg-site/professional-services/icon-callrecording.svg) Compliance Engineering #### Call Recording Design Ensure compliance with California Consumer Protection and other privacy rules. ![icon-robocalling](https://www.ecg.co/hubfs/ecg-site/professional-services/icon-robocalling.svg) Compliance Engineering #### Robocalling Protections Get the tools you need to comply with the Robocall Mitigation Program, STIR/SHAKEN, and inbound nuisance calling mitigation.  ![icon-implementation](https://www.ecg.co/hubfs/ecg-site/professional-services/icon-implementation.svg) Compliance Engineering #### Implementation Increase network reliability and compliance with expert help deploying management and security solutions. ![icon-deployment](https://www.ecg.co/hubfs/ecg-site/professional-services/icon-deployment.svg) Staff Augmentation #### Deployment Design Achieve optimal network performance while meeting QoS standards. ![icon-installation](https://www.ecg.co/hubfs/ecg-site/professional-services/icon-installation.svg) Staff Augmentation #### Installation Get professional support installing even the most complex voice infrastructure. ![icon-patching](https://www.ecg.co/hubfs/ecg-site/professional-services/icon-patching.svg) Staff Augmentation #### Patching/Security Maintenance Ensure your systems stay patched, updated, and adequately maintained. ![icon-migration](https://www.ecg.co/hubfs/ecg-site/professional-services/icon-migration.svg) Staff Augmentation #### Migration & Virtualization Projects Migrate your data center and move voice workloads to new servers. ![icon-securityservices](https://www.ecg.co/hubfs/ecg-site/professional-services/icon-securityservices.svg) Network Security #### Security Services Protect your network from cyber attacks targeting SIP access devices, core call processing servers, and mobile apps. ![icon-audit](https://www.ecg.co/hubfs/ecg-site/professional-services/icon-audit.svg) Network Security #### Cyber Security Network Audits Identify and safeguard against potential network security concerns. ## Trusted By ![logo-att](https://www.ecg.co/hubfs/ecg-site/global/logo-att.svg) ![logo-databank](https://www.ecg.co/hubfs/ecg-site/global/logo-databank.svg) ![logo-vodafone](https://www.ecg.co/hubfs/ecg-site/global/logo-vodafone.svg) ![logo-cincinnati-bell](https://www.ecg.co/hubfs/ecg-site/global/logo-cincinnati-bell.svg) ![logo-nice-incontact](https://www.ecg.co/hubfs/ecg-site/global/logo-nice-incontact.svg) ![logo-segra](https://www.ecg.co/hubfs/ecg-site/global/logo-segra.svg) ![logo-evolveip](https://www.ecg.co/hubfs/ecg-site/global/logo-evolveip.svg) ![logo-uva](https://www.ecg.co/hubfs/ecg-site/global/logo-uva.svg) ![logo-vonage](https://www.ecg.co/hubfs/ecg-site/global/logo-vonage.svg) ![logo-bluip](https://www.ecg.co/hubfs/ecg-site/global/logo-bluip.svg) ## Why ECG? We’re a technical team that loves building networks and services that solve real problems - so your VoIP system can empower people to do great work, connect with others, and get help in emergencies.  ## Resources and Events ### Get the latest updates on voice network technology in our resource library. [![VoIP Encryption - Why service providers turn off TLS/SRTP — and what they should have built instead](https://www.ecg.co/hubfs/Blogs/Featured%20Images%20for%20Blogs/Project%20and%20Design/feat-projectanddesign2.png)](https://www.ecg.co/blog/voip-encryption-why-service-providers-turn-off-tls/srtp-and-what-they-should-have-built-instead?hsLang=en) Blog ### [VoIP Encryption - Why service providers turn off TLS/SRTP — and what they should have built instead](https://www.ecg.co/blog/voip-encryption-why-service-providers-turn-off-tls/srtp-and-what-they-should-have-built-instead?hsLang=en) [![Cisco BroadWorks Terminology Guide](https://www.ecg.co/hubfs/cisco_broadworks_terminology.jpg)](https://www.ecg.co/blog/cisco-broadworks-terminology-guide?hsLang=en) Blog ### [Cisco BroadWorks Terminology Guide](https://www.ecg.co/blog/cisco-broadworks-terminology-guide?hsLang=en) [![Conversational AI in Telecom: Benefits & Use Cases To Boost CX](https://www.ecg.co/hubfs/Blogs/2026/Conversational%20AI%20in%20Telecom%20Benefits%20Use%20Cases%20To%20Boost%20CX/ecg-feat-conversationaaiintelecom.png)](https://www.ecg.co/blog/conversational-ai-in-telecom-benefits-use-cases-to-boost-cx?hsLang=en) Blog ### [Conversational AI in Telecom: Benefits & Use Cases To Boost CX](https://www.ecg.co/blog/conversational-ai-in-telecom-benefits-use-cases-to-boost-cx?hsLang=en) ## Ready to get started? #### Get in touch with ECG for products that support your crucial voice infrastructure needs. [Consult ECG](https://www.ecg.co/contact?hsLang=en) [![ecg-logo-white](https://www.ecg.co/hubfs/ecg-site/global/ecg-logo-white.svg "ecg-logo-white")](https://www.ecg.co/?hsLang=en) 505 North Toombs St. Suite A Valdosta, Georgia 31601 USA #### Headquarters [![](https://www.ecg.co/hs-fs/hubfs/ECG_hexagons_and_url_borderless.jpeg?width=465&height=289&name=ECG_hexagons_and_url_borderless.jpeg)](https://www.ecg.co/?hsLang=en) - 1.866.324.0700 US Toll-free - 1.229.244.2099 International - 1.229.244.2399 Fax - [info@e-c-group.com](mailto:info@e-c-group.com) #### Services [![](https://www.ecg.co/hs-fs/hubfs/ECG_hexagons_and_url_borderless.jpeg?width=465&height=289&name=ECG_hexagons_and_url_borderless.jpeg)](https://www.ecg.co/?hsLang=en) - [Overview](https://www.ecg.co/services?hsLang=en) - [Network Operations](https://www.ecg.co/services/network-operations?hsLang=en) - [Custom AI Development](https://www.ecg.co/services/custom-ai-development?hsLang=en) - [Outsourced NOC Support](https://www.ecg.co/services/outsourced-noc-support?hsLang=en) - [Staff Augmentation](https://www.ecg.co/services/staff-augmentation?hsLang=en) - [IT Consulting & Engineering](https://www.ecg.co/services/it-consulting-and-engineering?hsLang=en) #### Company [![](https://www.ecg.co/hs-fs/hubfs/ECG_hexagons_and_url_borderless.jpeg?width=465&height=289&name=ECG_hexagons_and_url_borderless.jpeg)](https://www.ecg.co/?hsLang=en) - [About](https://www.ecg.co/about?hsLang=en) - [Careers](https://www.ecg.co/careers?hsLang=en) - [Blog](https://www.ecg.co/blog?hsLang=en) - [Resources](https://www.ecg.co/resource-library?hsLang=en) - [Events](https://www.ecg.co/events?hsLang=en) © ECG, Inc. [Privacy Policy](https://9353907.hs-sites.com/privacy?hsLang=en)