About ECG

ECG is trusted to build and support important voice networks for Service Providers, Government Agencies and Large Enterprises around the world. You can trust ECG’s expertise for your crucial voice infrastructure needs.

Company Profile

ECG, founded in 2001, provides innovative OSS Solutions, Design Solutions, and Business Services that address the operational and marketplace challenges faced by today's telecom providers. Our clients include Independent Local Exchange Carriers (ILECs), Competitive Local Exchange Carriers (CLECs), wireless carriers, and Internet service providers.

We offer Business Consultation Services that include feasibility studies, interconnection agreements, regulatory reviews, web development, and professional training. We assist our clients through every phase of a project from initial design to actual implementation.

ECG has experts on staff in emerging technology, regulatory issues, OSS solutions, telecommunications network designs and more because the business of telecommunications involves a number of complex relationships between infrastructure and operations.

ECG, Inc. is a privately held company and has been profitable since its inception.

Consulting & Engineering

On-Site VoIP Expertise

ECG has years of proven experience providing expert, on-site technical resources. Our Technical Staff brings in-depth technical knowledge. Learn more

Network Design

The VoIP Network Design provides detailed planning for a new or expanded VoIP Network Deployment. ECG's designs are straightforward, elegant, and manageable. Our designs draw from our experience with dozens of VoIP Service Providers in the US and worldwide. Learn more

VoIP Network Review

The VoIP Network Review is an in-depth analysis of key elements of a healthy VoIP Carrier network design. We review four key areas of effective VoIP network operation. (Routing and Switching, Security, Network Quality of Service, and Interface Performance) Learn more

Network Operations Center (NOC)

ECG provides a full array of outsourced network operations services customized for VoIP Services Providers, and carriers offering both VoIP and traditional voice services.

Voice Customer Service

Voice Customer Service is branded tech support for Hosted PBX and SIP Trunking services. Our trained staff of VoIP and router troubleshooters can solve your customers’ problems, usually while they are still on the phone. Learn more

VoIP Monitoring Service

ECG VoIP NOC Service is intended primarily for VoIP Service Providers who want to detect and resolve network problems before their customers report the problems. Detect and resolve problems to ensure minimal interruption for customers, without being bombarded with alarms and alerts. Learn more


Training

ECG is a world leader in VoIP training services. ECG's courses are offered directly to enterprises and carriers, and re-sold through major VoIP/Telecom equipment vendors in the US and UK.

Virtual Classroom Training

Our live online courses are multi-day, instructor-led trainings. Work at your own pace between class sessions.

In-Person Training

We also offer on-site training at your location. All courses are lab-based and taught by Technical Staff with thousands of hours of field experience designing, building, and troubleshooting real-time voice, video, and data networks.

On-Demand Courses

Our on-demand video courses are available online for twelve months after purchase, allowing you to learn at your own pace and ensuring thorough review of the material. Most have comprehension tests throughout the class to measure how well you are retaining the material.


Partnerships

Our strategic alliances are designed to help deliver customer-centric, total solutions where together, we are able to fully exploit business opportunities.

This shared commitment to deliver solutions and services encompassing products, applications, and systems integration, provides our customers with a platform for success.

SIP Forum
BroadSoft
Oracle
Polycom
Metaswitch

Marquee Clients

Our reputation was built one client at a time. Here are just a few of the marquee clients that ECG has worked with over the years.

Edgewater Networks
T Systems
Vodacom
Momentum
Vonage
Georgia Tech
University of Virginia
Liberty
AT&T
magicJack
Vencore
GCI
CenturyLink
Segra
CDK Global
Verizon
Department of Justice
Federal Reserve