NetSapiens Support for Service Providers

Our team helps service providers bridge platform gaps, improve uptime, and make the most of NetSapiens’ flexible deployment model.

Expertise That Extends Your Team

The NetSapiens Partner That Solves Problems

We’ve been trained by NetSapiens and tested in the field – so you get direct access to a team that understands your stack and your challenges.

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Direct NetSapiens Training

Our team has been trained by NetSapiens’ senior engineers, so we'll give you insight backed by first-hand platform knowledge.
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Seamless Platform Migrations

We simplify the move to NetSapiens with structured migration paths and hands-on support at every step.

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Deep SBC Expertise

ECG helps integrate NetSapiens with Oracle, Sansay, Ribbon, and Perimeta SBCs for secure, reliable call handling.

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Disaster Recovery Support

From backup design to real-time failover strategies, we help build resilient, geo-redundant systems.
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Hands-On Configuration Help

Whether you’re optimizing trunks, dial plans, or core nodes, we guide your team through best-practice configurations.
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Multi-Tenant Optimization

We help tune your system to support high volumes of concurrent users and ensure feature parity across tenants.
Built to Fix the Gaps in Your Stack

Your NetSapiens Problems, Solved

NetSapiens is powerful – but it’s not perfect. We step in when your internal team hits a wall or needs expert help to move forward.

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Filling in the Gaps

NetSapiens offers a solid foundation, but every deployment brings edge cases. We translate guidance into field-proven configurations.
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Troubleshooting Delays

Support tickets can take days. We'll help you resolve registration failures, routing issues, and call drops in real time.
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Unstable Call Flows

Unexpected behavior in complex dial plans? We trace and debug media and signaling paths to isolate root causes fast.
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Integration Breakdowns

SBCs, provisioning systems, billing, and OSS platforms don’t always play nicely. We help you glue it all together.
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Migration Surprises

Whether you’re coming from BroadWorks or another platform, we help you plan for feature parity and clean cutovers.
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OSS/BSS API Support

Need help integrating your back-end systems? We work directly with your team to get OSS/BSS platforms talking to the NetSapiens API.

OUR CLIENTS

Trusted by Industry Leaders

Join other organizations that enjoy expert engineering support with ECG.

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WHY CHOOSE ECG

Your NetSapiens Experts

We don’t just know NetSapiens – we’ve lived in it. 

ECG has helped providers stand up, scale, and secure NetSapiens platforms across a wide range of environments. Whether you're working through provisioning quirks, multi-tenant complexity, or SIP interop issues, we provide the technical leadership to keep your operations moving forward.

Success Stories From Our Clients

ECG's broad scope of clients means they know what's happening before we do. We stay competitive with ECG as our guide.

Mark Hayes

VP of Voice Engineering | Momentum Telecom

I'm happy to say I've partnered with ECG at a number of service providers. You guys have been an outstanding engineering and operations partner for my teams.

Tom Faherty

VP | Databank

ECG is definitely the right team for our network!

Nicole Rodriguez

AVP Switching and Wireless Data Engineering | Centennial of Puerto Rico

ECG delivers exceptional quality and service via their software products and consulting services. Speaking as someone with direct large scale enterprise delivery with their team, my personal experience has been universally positive.

Joe Pfiefer

Assistant Director | U.S. Department of Justice

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GET STARTED WITH ECG TODAY

Book Your 30-Minute Connect Call

Get in touch with ECG for products and services that support your crucial voice infrastructure needs. 

Experience the ECG Advantage

Whether you’re a service provider, enterprise, or government agency, your voice infrastructure is in good hands with ECG.

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Proven Expertise

Our team has decades of proven experience building and supporting voice networks.

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Powerful Partnerships

Our strategic alliances are designed to help deliver customer-centric, total solutions to our clients.

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Elevated Network Design

We draw from experience with dozens of service providers to create straightforward, manageable designs.

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Comprehensive Support

Our team will assist in your technical projects, support your goals, automate processes, and train your team.

How We Help

Expert Support Across Your NetSapiens Stack

From deployment to troubleshooting, we help service providers get more from NetSapiens, faster and with less guesswork.

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NetSapiens Architecture and Deployment Support

NetSapiens offers flexibility – but standing it up properly requires precision. We help you design and deploy a stable, scalable system from day one.

  • We design call flow and routing logic that aligns with your network and business model.
  • We configure tenant environments for growth, performance, and compliance.
  • Our engineers help you map your experience with BroadWorks, Metaswitch, and Ribbon into a high-performing NetSapiens environment.
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NetSapiens Troubleshooting and Issue Resolution

When call failures, registration issues, or provisioning errors arise, we dig in fast. Our team uses real-world tools and methodology to pinpoint and resolve issues. We will: 

  • Identify SIP signaling problems, NAT failures, and misrouted media.
  • Resolve NetSapiens platform errors and voice quality complaints.
  • Fix API issues, device registration problems, and provisioning gaps.
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NetSapiens System Optimization and Integration

Beyond basic support, we help you get more from your investment – streamlining integrations and improving the overall performance of your platform. We will:

  • Align NetSapiens with external OSS/BSS systems and third-party tools.
  • Improve API performance and reduce friction in provisioning workflows.
  • Tune dial plans, codec settings, and device templates for peak efficiency.
Frequently Asked Questions

Common NetSapiens Questions, Answered

Get quick answers to common questions about NetSapiens features, deployment, security, and more.

NetSapiens offers a complete UCaaS and hosted PBX platform with core voice, video, messaging, and analytics features. It competes with BroadSoft, Metaswitch, and Ribbon by providing strong functionality, a flexible architecture, and a disruptive licensing model based on concurrent sessions instead of per-user fees.

Instead of charging per seat or per feature, NetSapiens licenses are based on concurrent call sessions. This allows providers to oversubscribe sessions and deliver all features to all users – maximizing ROI and simplifying packaging.

NetSapiens typically delivers one to two major updates per year, plus patches as needed. These releases are focused on meaningful features and partner feedback, and upgrades can be performed with minimal downtime using best practices.
Yes. Its proprietary n-Share technology enables active-active clustering across sites. All nodes remain online, share state, and failover happens seamlessly without manual intervention – delivering true high availability.
NetSapiens includes TLS for signaling, SRTP for media encryption, support for STIR/SHAKEN, fraud monitoring, secure portals, and optional SBC integration. It meets the encryption standards expected by modern service providers.

SNAPsolution can be deployed on-premises, in a private data center, or in the cloud – either self-hosted or through NetSapiens' managed IaaS. The flexibility allows providers to avoid vendor lock-in and match infrastructure to business needs.

Yes. Through Direct Routing and a certified SBC, NetSapiens can serve as the backend call platform while Teams is used as the client interface. This allows providers to deliver Teams-integrated UCaaS with richer PBX and call center features.

Absolutely. Providers can offer SIP trunks to business customers directly from SNAPsolution. The system handles DID allocation, call routing, and failover, and the session-based licensing model aligns well with trunking economics.

While BroadWorks and Ribbon may offer more niche carrier-grade features, NetSapiens covers all standard UCaaS needs for most business customers – including analytics, softphones, and contact center tools – with easier customization and faster time to value.

NetSapiens makes it easier to transition from legacy VoIP systems by offering a modern, flexible architecture that supports both SIP trunking and UCaaS. With support from experienced engineers and a platform designed for scale, service providers can migrate with confidence and minimize service disruption.

Ready to Experience the ECG Difference?

Get in touch for products that support your crucial voice infrastructure needs.