YOUR PARTNER FOR

Oracle Communications Support

When Oracle support is too slow or stops short, we deliver fast answers, live troubleshooting, and platform-level insight.

Skip the Ticket Queue

Oracle SBC Support That Doesn’t Slow You Down

Oracle support isn’t built for urgency. ECG provides hands-on expertise when the platform is down – or just needs tuning.

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Hands-On SBC Support

We’ve deployed and maintained Oracle SBCs (Acme Packet) across enterprise, carrier, and government networks.
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Real-Time Problem Solving

Our telecom engineers troubleshoot signaling, registration, and media path issues without vendor delay.
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Deep Interop Experience

We know the edge cases and how to fix them when Oracle SBCs meet Microsoft Teams, BroadWorks, or IMS.

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Tailored Training & Docs

Get clear, usable documentation and training programs built specifically for Oracle-based networks.
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Global Routing Expertise

We’ve implemented complex call routing for providers across the United States  and LATAM.
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GSA-Certified Access

ECG is a GSA-approved vendor, so public sector organizations and municipalities can procure services provided by a US-based, US-citizen workforce.
Solving Real Problems for Oracle Communications Users

When Oracle Support Can't, ECG Can

ECG brings real-time troubleshooting, legacy support, and advanced SIP knowledge – so you don’t get stuck waiting for help.

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Delayed Support Responses

Vendor tickets can take 24+ hours. We provide fast answers and immediate troubleshooting from real engineers.
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Non-Supported Hardware, Software Still in Use

Your Acme Packet & Oracle equipment may be old, but it’s still running. We keep your network  running strong, even if Oracle Support doesn’t. 
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Poor Documentation & Visibility

We help you trace every call, every handshake, and every header – so nothing stays a black box.
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Interop That Doesn’t Interoperate

ECG solves compatibility issues between Oracle SBCs and platforms like MetaSwitch and BroadWorks – and supports integrations with Microsoft Teams, Zoom Phone, and RingCentral.
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TLS & SRTP Failures

From broken certificate chains to failed handshakes, we troubleshoot secure signaling and media in real time.
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Complicated Licensing & Configs

Our team untangles licensing models, entitlement rules, and deployment options to optimize and save you money.

OUR CLIENTS

Trusted by Industry Leaders

Join other organizations that enjoy expert engineering support with ECG.

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WHY CHOOSE ECG

Your Oracle Experts

We bring enterprise-tested knowledge and direct, engineer-led support.

ECG doesn’t route you through a ticketing queue – we connect you to experts who’ve worked with Oracle SBCs in production networks around the world. Whether it's resolving SIP or audio interop, complex DNS, call routing, implementing Header Manipulation Rule (HMR) logic, or fixing TLS certificate chains & ciphersuites, our team delivers quick resolutions and clear documentation to keep your systems running reliably.

Success Stories From Our Clients

ECG's broad scope of clients means they know what's happening before we do. We stay competitive with ECG as our guide.

Mark Hayes

VP of Voice Engineering | Momentum Telecom

I'm happy to say I've partnered with ECG at a number of service providers. You guys have been an outstanding engineering and operations partner for my teams.

Tom Faherty

VP | Databank

ECG is definitely the right team for our network!

Nicole Rodriguez

AVP Switching and Wireless Data Engineering | Centennial of Puerto Rico

ECG delivers exceptional quality and service via their software products and consulting services. Speaking as someone with direct large scale enterprise delivery with their team, my personal experience has been universally positive.

Joe Pfiefer

Assistant Director | U.S. Department of Justice

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GET STARTED WITH ECG TODAY

Book Your 30-Minute Connect Call

Get in touch with ECG for products and services that support your crucial voice infrastructure needs. 

Experience the ECG Advantage

Whether you’re a service provider, enterprise, or government agency, your voice infrastructure is in good hands with ECG.

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Proven Expertise

Our team has decades of proven experience building and supporting voice networks.

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Powerful Partnerships

Our strategic alliances are designed to help deliver customer-centric, total solutions to our clients.

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Elevated Network Design

We draw from experience with dozens of service providers to create straightforward, manageable designs.

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Comprehensive Support

Our team will assist in your technical projects, support your goals, automate processes, and train your team.

How We Help

Deep Technical Knowledge Backed by Real-World Experience

We support Oracle deployments from planning and integration to troubleshooting and lifecycle support.

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Advanced Oracle SBC Support

ECG has worked with Oracle SBCs for nearly two decades. We know how to find and fix problems fast – so your team doesn’t lose time chasing packet flow mysteries.

  • We assist with HA and licensing configuration for Oracle SBCs.
  • We analyze SIP, DNS, and RTP behavior to solve voice quality issues.
  • We address signaling and media encryption issues affecting SRTP/TLS.
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Seamless Interoperability With Third-Party Platforms

We support voice interop between Oracle systems and third-party UC platforms like Zoom Phone, Microsoft Teams, and Alianza.

  • We fix codec negotiation and SIP header alignment issues.
  • We configure secure interconnects between Oracle and other platforms.
  • We assist with SIP trunking and direct routing configuration.
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Complex Routing Logic & Number Formatting

ECG builds policy routing and dial plan logic to meet your business needs, from global normalization to carrier-specific routing rules.

  • We manage advanced header manipulations and ENUM lookups.
  • We accommodate country-specific dialing formats and policies.
  • We document and test each configuration to ensure reliability.
Frequently Asked Questions

Common Oracle Communications Questions, Answered

Straightforward answers to common questions about Oracle platforms, support, and integration.

We support Oracle Session Border Controllers (SBCs), Operations Monitor, and other legacy Oracle Communications gear – especially in carrier and enterprise VoIP environments. Our team is experienced in configuration, troubleshooting, and integration with third-party platforms.

Oracle support can take 12–24 hours to respond, and often defers to professional services. ECG offers faster, hands-on support with direct access to engineers who’ve worked in live carrier environments and can solve problems in real time.

Yes. We’ve handled interop testing and issue resolution between Oracle SBCs and a range of platforms, including Microsoft Teams (Direct Routing), Zoom Phone, Cisco BroadWorks, and Metaswitch. We address codec mismatches, header alignment, encryption, and more.
We’ve worked on Oracle Communications systems that are over 15 years old. Even if your hardware or software is no longer officially supported, we can help you maintain, troubleshoot, and extend its life while planning for modernization.
Absolutely. We resolve issues related to certificate chains, TLS handshake failures, and SRTP negotiation. Our engineers ensure secure media and signaling paths and help teams enforce encryption standards without disrupting service.

Yes. We configure and test advanced Header Manipulation Rules (HMR), global number normalization, and ENUM-based routing. Whether you're working with custom dialing formats or integrating with national numbering plans, we’ve got the expertise.

Use the realm-config setup. Define realms for each peer, then apply normalization rules, header manipulation, codec policies, and TLS/SRTP profiles. The GUI or ACLI supports regex-based header edits. Oracle is often praised for its granular normalization capabilities, similar to Perimeta.

Yes, specific appliances (e.g., 3900 with transcoder module, 6350) provide DSP hardware support—up to ~6,250 transcoded sessions on the 3900 and 60,000 on the 6350 along with OPUS/SILK (docs.oracle.com). Performance exceeds Ribbon’s capacity on comparable hardware and outpaces software-only ProSBC.

Oracle uses a rear‑interface UDP channel for HA checkpointing – carrying config, health, virtual IP/MAC (VRRP‑style), and session state. On switchover, the standby sends an ARP using the shared MAC to maintain continuity (docs.oracle.com).

For transcoding sessions, RTP timestamps are initially synced and then re‑synced every 15 minutes to avoid drift (docs.oracle.com). These capabilities are mature and comparable to Ribbon but generally more seamless than ProSBC.

Oracle uses proprietary HA over rear interface (UDP), sharing virtual IP/MAC, session checkpoints with health‑score logic . On switchover, standby ARPs to maintain connectivity. Media, signaling and config are preserved – comparable to Ribbon, more robust than ProSBC’s simpler heartbeat.

Ready to Experience the ECG Difference?

Get in touch for products that support your crucial voice infrastructure needs.