Alpaca Alpaca is your BroadWorks management toolset

BroadWorks system management and provisioning can be rigid, requiring special skills and training. Alpaca opens the door for unprecedented flexibility in user account management and enterprise location/relocation.

Basic

$1,500 / mo

Receive alerts, generate reports and easily view and modify key settings

Includes 1 Cluster • $105 / additional

$5,050 Installation & Product Training

12-month contract

Advanced

Includes all features of Basic

$3,450 / mo

Easily move or replace Devices and Users, speed up provisioning times

Includes 1 Cluster • $241 / additional

$9,100 Installation & Product Training

12-month contract

Premium

Includes all features of Advanced

$4,975 / mo

Easily create Groups and Enterprises and move from one Cluster to another

Includes 2 Clusters • $326 / additional

$13,300 Installation & Product Training

12-month contract

Contact Sales for Subscription

Why Trust ECG?

“Their expertise in voice engineering is a major reason I lean on ECG. I rely on them for their knowledge, subject matter expertise, and guidance.”

- Mark Hayes, VP of Voice Engineering, Momentum Telecom

Read Case Study

Features

Basic

Advanced

Premium

System Insight

View Service Providers/Enterprises, Groups, and Users

View key settings on each User

View Access Device (Identity/Device Profiles) name, MAC address, and assignments

View graph of License utilization over time

View history of changes made to Service Providers / Enterprises, Groups, and Users

System Management

No BroadWorks server downtime – keep processing calls, adding and modifying subscribers

Create Groups

Create Users

Modify Identity/Device Profile Type (Device Type) of a Group-Level Identity/Device Profile (Device)

Modify the MAC address of a Group-Level Identity/Device Profile (Device)

Reset SIP Authentication for every User in a Group

Reset Voice Portal Passcode for a single User

Reset SIP Authentication and monitor all Devices to confirm that they re-register

Reset SIP Authentication for a User

Migrate Users from one Group to another

Replace one User with another, retaining certain user-specific customizations

Bulk Provisioning

Provides fine-grained control of every User setting from a single spreadsheet

Provides custom validation of every spreadsheet value

Supports fully customizable default values

Supports complex provisioning including call pick-up, hunt group, and call center settings

Relocate a Group (with all the settings) to a new Enterprise / Service Provider

Convert a Group in a Service Provider to an independent Enterprise

Copy or Move an Enterprise from one Cluster to another

Alerts

Authentication Change Alert

License Threshold Alert

High Volume of Changes Alert

Unusual Changes by Administrator Alert

Unusual Time Change Alert

Specify the list of “blacklist admins” for alert purposes

Email any alerts to a set of email addresses, delivered by an SMTP server

Reporting

Generate all reports in CSV, TSV, or Excel format

Communication Barring Criteria for the BroadWorks system

Communication Barring Profiles for the BroadWorks system

Device Details

Emergency CLIDs

Each Meet Me Conferencing Bridge

Phone Numbers

Which Users have and don’t have Call Forwarding Always assigned

User Details

Each User’s registrations

Service Assignments for Each User

Which Users have and have not Changed their Default Voice Portal Passcode

Import/Export

Export a User and its settings to JSON

Create (Import) a User and its settings from JSON

Export a Group and its Users and settings to JSON

Create (Import) a Group and its Users from JSON

Export a Service Provider / Enterprise and its component Groups, and Users to JSON

Create (Import) a Service Provider / Enterprise and its component Groups, and Users from JSON

Support

24 x 7 x 365 support

Support for all current BroadWorks releases

Fully-supported API

Fully-supported Java SDK

Guides Documentation

Contact Sales for Subscription

Rock-Solid Software

Next-Generation Security

With Alpaca, BroadWorks operators can readily regenerate strong SIP Authentication, portal passwords, and voice portal PINs, then monitor SIP phones and IP devices to ensure each of them downloads the new passwords and restores service.

Best in Breed Infrastructure

Alpaca is built on the same robust platform as BroadWorks itself, ensuring your BroadWorks team already has the skills necessary to install and manage. This platform meets the latest security standards required by enterprises and Federal Government.

Extreme Programmability API

Alpaca provides 100% access to the BroadWorks Provisioning API, allowing you to build code that touches every feature, setting, or option in your BroadWorks platform. No more waiting for custom re-integration with the latest XML, or Professional Services fees to integrate with an advanced BroadWorks feature.