The Call History Features You’ve Been Missing
Here’s what you get with ECG’s CallReporter module – built into the Alpaca BroadWorks management toolset.
Search OptionsSearch by telephone number or extension account code.
Summary ReportEasily view cumulative minutes of use summaries by account code.
Filter OptionsFilter by timestamp, service provider, enterprise, group, and inbound or outbound calls.
Summaries by UserPull summaries by cumulative call count, minutes of use, and average call duration.
Separate LoginsGet distinct authentication and access for each of your users.
Export to CSVDownload a CSV spreadsheet file after filtering calls.
Customer ViewsEach service provider, enterprise, or group can have a custom view showing their own data.
Traffic StudyService providers can generate summary reports based on user-defined traffic classes.
Call History Made Simple
Alpaca’s CallReporter empowers customer service representatives to do their jobs better.
We developed Alpaca to make hard tasks possible and easy tasks fast. CallReporter is built into Alpaca – so whether you need to view a call summary or download a report, the functionality you require is at your fingertips.
Trusted by Industry Leaders
Join other organizations that have accessed real-time call history with Alpaca.
Functionality at Your Fingertips
Whether you need customizable customer views, summary reports, or anything in between, CallReporter has it all in an easy-to-use interface.
Success Stories From Our Clients
ECG's broad scope of clients means they know what's happening before we do. We stay competitive with ECG as our guide.
I'm happy to say I've partnered with ECG at a number of service providers. You guys have been an outstanding engineering and operations partner for my teams.
ECG is definitely the right team for our network!
Experience the ECG Advantage
Whether you’re a service provider, enterprise, or government agency, your voice infrastructure is in good hands with ECG.
Our team has decades of proven experience building and supporting voice networks.
Our strategic alliances are designed to help deliver customer-centric, total solutions to our clients.
Elevated Network Design
We draw from experience with dozens of service providers to create straightforward, manageable designs.
Our team will assist in your technical projects, support your goals, automate processes, and train your team.