Web Selfcare Portal

Increase customer satisfaction by giving end users the freedom to
take care of themselves in an intuitive, web-based portal.

Alpaca’s Web Selfcare Portal

Simplify End User Management

Give your customers the user management features they’ve been waiting for.



Let end users update their own call settings in an intuitive interface.
Ongoing Compatibility


We handle updates to ensure compatibility with your BroadWorks version.
Out-of-the-Box Functionality


The portal is ready to use out-of-the-box – no complex programming necessary.
Access Management-1

Access Management

Activate or deactivate the settings users can access with a single click.
Overcome account management Challenges

Give Users the Access They Need

Your customers deserve easy BroadWorks account management.

Let end users modify their personal call settings in a user-friendly interface that is always compatible with the latest version of BroadWorks.

Alpaca Users

Trusted by Industry Leaders

Join other organizations that have simplified provisioning with Alpaca.

End User Freedom

Easy Account Management

BroadWorks users can take care of themselves through Alpaca’s intuitive selfcare portal.

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Success Stories From Our Clients

ECG's broad scope of clients means they know what's happening before we do. We stay competitive with ECG as our guide.

Mark Hayes

VP of Voice Engineering | Momentum Telecom

I'm happy to say I've partnered with ECG at a number of service providers. You guys have been an outstanding engineering and operations partner for my teams.

Tom Faherty

VP | Databank

ECG is definitely the right team for our network!

Nicole Rodriguez

AVP Switching and Wireless Data Engineering | Centennial of Puerto Rico

Experience the ECG Advantage

Whether you’re a service provider, enterprise, or government agency, your voice infrastructure is in good hands with ECG.


Proven Expertise

Our team has decades of proven experience building and supporting voice networks.


Powerful Partnerships

Our strategic alliances are designed to help deliver customer-centric, total solutions to our clients.


Elevated Network Design

We draw from experience with dozens of service providers to create straightforward, manageable designs.


Comprehensive Support

Our team will assist in your technical projects, support your goals, automate processes, and train your team.


Book Your 30-Minute Connect Call

Get in touch with ECG for products and services that support your crucial voice infrastructure needs.