24/7 Network Monitoring
& Support Services

Network support keeps a company’s network running smoothly by maintaining, troubleshooting, and improving connectivity between devices, sites, and cloud services.

IT support covers all workplace tech (devices, apps, accounts, printers, help desk). Network support focuses on connectivity and network infrastructure (routers, switches, firewalls, Wi-Fi, WAN/VPN, DNS).

Services that design, maintain, monitor, and troubleshoot networks, including configuration changes, performance tuning, outage response, upgrades, and ongoing support.

Network monitoring is the continuous tracking of network health and performance to detect issues early, trigger alerts, and reduce downtime.

Getting an alert when a site’s WAN link drops or latency spikes, then investigating and restoring service before users are heavily impacted.

There isn’t one single “most common” tool across all organizations. Common categories include SNMP-based monitoring platforms, flow/traffic analyzers, and cloud observability tools, and the right choice depends on your network and goals.

We filter, triage, and prioritize alerts so your team only gets notified about what truly matters. ECG’s engineers handle the noise, escalate only critical issues, and document actions taken, freeing your staff to focus on strategic projects.

Yes. Our engineers will assess your current environment and either integrate with your existing monitoring stack or design and implement a monitoring system that fits your network, tools, and operational requirements.