Outsourced
NOC Support Services

Provide customers with technical support around the clock
with our team of experienced, U.S.-based technicians.

Around-the-Clock Expertise

Outsourced NOC Support You Can Count On

Deliver the 24/7 technical support your customers need – without the overhead.

Long-Term Support

U.S.-Based Service

Provide 24/7 support with our U.S.-based technical service team.

Priority Escalation

Priority Escalation

Escalate complex problems to our internal engineers around the clock.

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Cost-Efficient Support

Offer technical support without the overhead of hiring and managing in-house staff.

Engineering Resources

Engineering Resources

Access voice network engineers who can develop resources for your team.

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SLA Reporting

Track service quality and response times through transparent, metrics-driven reports aligned with your SLAs.

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Flexible Coverage

Choose the support model that fits your needs - full 24/7 NOC, after-hours only, or co-managed with your team.

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Seamless Integration

We integrate with your existing monitoring and ticketing tools to fit smoothly into your current workflows.

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Overcome Customer Service Challenges

Provide 24/7 Technical Support

Supplement your customer service team with expert technicians.


Get the expert help your customer service staff needs to provide U.S.-based technical support, even outside business hours.

Outsourced NOC Support Customers

Trusted by Industry Leaders

Join other organizations that have supplemented their technical service capabilities with ECG.

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 Expert Technical Support

Deliver Knowledgeable Technical Support

Give customers technical support 24/7 without having to hire, train, and supervise skilled technicians with ECG’s Outsourced NOC Support services.

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Why Voice Providers Should Outsource NOC Support?

Keep your VoIP, SIP, and network services running 24/7 without managing a full internal team.

Long-Term Support

24/7 U.S.-Based Coverage

Our technicians monitor and support your voice infrastructure around the clock—so you don’t have to.

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Tiered Support & Expert Escalation

We handle Tier 1 and Tier 2 issues and escalate directly to voice and SIP engineers for faster resolution.

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Scale Without the Headcount

Support more customers without expanding your ops team. We flex with your growth.

What Does Our Outsourced NOC Services Include?

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24/7 Network Monitoring

We keep eyes on your network at all times, detecting and responding to issues instantly.

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Tier 1 & Tier 2 Support

Our team handles customer-facing issues, escalates when needed, and keeps your SLAs intact.

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Voice & SIP Expertise

We monitor SIP trunks, call quality, registration, and endpoint behavior—so your voice stays clear and reliable.

Long-Term Support

Proactive Incident Response

We use automated detection and custom runbooks to respond fast and reduce downtime.

Priority Escalation

Integrated Escalation

Critical issues are handed off directly to Tier 3 engineers familiar with BroadSoft, Metaswitch, and more.

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Process-Driven Operations

Aligned with ITIL best practices, we manage incidents, problems, and documentation the right way.

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Advanced Routing & Switching Support

We bring advanced knowledge in routing and switching (Cisco, Juniper), enterprise SBCs (EdgeMarc), Linux environments, and BroadWorks covering the full stack of service provider infrastructure.

Success Stories From Our Clients

ECG's broad scope of clients means they know what's happening before we do. We stay competitive with ECG as our guide.

Mark Hayes

VP of Voice Engineering | Momentum Telecom

I'm happy to say I've partnered with ECG at a number of service providers. You guys have been an outstanding engineering and operations partner for my teams.

Tom Faherty

VP | Databank

ECG is definitely the right team for our network!

Nicole Rodriguez

AVP Switching and Wireless Data Engineering | Centennial of Puerto Rico

ECG delivers exceptional quality and service via their software products and consulting services. Speaking as someone with direct large scale enterprise delivery with their team, my personal experience has been universally positive.

Joe Pfiefer

Assistant Director | U.S. Department of Justice

Experience the ECG Advantage

Whether you’re a service provider, enterprise, or government agency, your voice infrastructure is in good hands with ECG.

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Proven Expertise

Our team has decades of proven experience building and supporting voice networks.

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Powerful Partnerships

Our strategic alliances are designed to help deliver customer-centric, total solutions to our clients.

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Elevated Network Design

We draw from experience with dozens of service providers to create straightforward, manageable designs.

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Comprehensive Support

Our team will assist in your technical projects, support your goals, automate processes, and train your team.

GET STARTED WITH ECG TODAY

Book Your 30-Minute Connect Call

Get in touch with ECG for products and services that support your crucial voice infrastructure needs.