Technologies BroadWorks

Cisco BroadWorks is a carrier-grade software platform for optimized performance and scale. BroadWorks is hosted by service providers to deploy cloud calling from a common network platform over any type of network architecture.

ECG Knows BroadWorks

Alpaca - Alpaca is your BroadWorks management toolset
BroadWorks system management and provisioning can be rigid, requiring special skills and training. Alpaca opens the door for unprecedented flexibility in user account management and enterprise location/relocation.

CallReporter - Real-time call history for BroadWorks subscribers
CallReporter gives you a real-time view of incoming, outgoing, and unanswered call records.

SurgeSuppressor - Automate SurgeMail
SurgeSuppressor bridges the gap between BroadWorks and SurgeMail by automating the creation, deletion, and modification of email accounts. It accomplishes this task by monitoring the OCI-R audit logs generated by the application server of a BroadWorks installation for needed changes. It then performs the tasks on SurgeMail, turning a multi-step operation into one.

The Coming Malware Storm - How to Defend BroadWorks Against Malware Like WannaCry and NotPetya
Learn five key lessons to prepare and protect your BroadWorks infrastructure from malware attacks.

BroadWorks Provisioning Cookbook - The BroadWorks Provisioning Cookbook is a quick reference guide to many common BroadWorks provisioning tasks. It's provided free by ECG.

BroadWorks Enterprises and Service Providers On the Wrong Servers? - BroadWorks Enterprise and Service Provider can only be built on a single Application Server (AS) Cluster. Both could include thousands of invidual settings and features, such as groups, call centers, devices, and users (and all their greetings, passwords, and settings). When you create a Service Provider or Enterprise on an AS cluster, BroadWorks provides no method to move to another cluster. The more Enterprises and Service Providers you put on a server, the greater your risk due to migration and downtime.

Unlock Your BroadWorks Data - Have you ever been frustrated that there’s no way to view everything you’ve built into your BroadWorks platform? What if every user, group, service, and setting could be exported in a text-readable JSON file format? What could you accomplish if 100% of the data used to build and manage your users was exportable?

More About BroadWorks

Simplify Cisco BroadWorks Management With Alpaca

Learn why BroadWorks system administrators worldwide trust ECG to simplify BroadWorks management with Alpaca, your partner for long-term voice network success.

Alpaca – Hassle-Free BroadWorks Management with Flexible Pricing

Alpaca simplifies provisioning in Cisco BroadWorks. Start managing your BroadWorks investment more effectively now with ECG.

Infographic: Simplify BroadWorks Management With Alpaca

Simplify Cisco BroadWorks management with Alpaca, ECG’s feature-rich BroadWorks management toolset backed by 24/7 network uptime and always-on support.

The Solution to Your Large University Voice and Data Network Needs

Learn how ECG’s expert solutions help overcome the challenges of large university voice and data networks and support mission-critical systems.

Boost Your Career With ECG’s All-New Voice Engineer and Telecom Training Options

ECG has new telecom training for voice network engineers and service providers.

What Staff Augmentation Brings to Your Business

If your engineers struggle to know it all and do it all, your business could benefit from staff augmentation. Learn why in this blog.

Webex for BroadWorks - Painless Deployment

As Cisco is rapidly phasing out the UC-One Connect product, BroadWorks service providers need Webex for BroadWorks to offer integrated meetings and calling solutions. But Webex brings its own learning curve and challenges: - Now you need to create and manage Webex users in addition to BroadWorks users - Webex “Partner Hub” and “Control Hub” - You can master these complex tools - Push Notifications have a different flow - New XSP Application - Authentication Service - Mobile app lifecycle is simplified, with Cisco in the driver's seat This webinar will cut right to the crux elements of the deployment process - the inflection points that can make it either a smooth turnup or a slow nightmare. This webinar was recorded live on May 18, 2021 Presenter: Jon Chleboun, SMTS.

Top News from the World of BroadWorks

News on shrinking and expansion of the BroadWorks marketplace, dominated by growth at Verizon, Vonage, TPX, and Evolve IP. New BroadWorks integrations on network management, call recording, Kakapo, TekVizion, Yealink, and Snom. And updates from Cisco.

Making the Most From Cisco's New Tools for BroadWorks

ECG Quarterly BroadWorks Briefing with special guest: Scott Hoffpauir, BroadSoft's Co-Founder and CTO Join ECG as we dive into Cisco's latest tools for supporting your BroadWorks platform. Plus, get up-to-date current news on the latest changes in BroadWorks and the ecosystem for Service Providers and Enterprises. ECG provides frequent updates for BroadWorks operators, giving you fresh, independent insights into innovations, changes, and risks. With over 20 million people worldwide depending on BroadWorks, it's the Number One platform for cloud calling. ECG has been providing independent technical services on BroadWorks since 2002. • Latest News on Changes in BroadWorks • Special focus: New services provided by Cisco to help engineering teams support their networks • Review of the BroadWorks operator ecosystem Panelists: Jon Chleboun, Brian Tate, Sherwin Crown, Mark Lindsey

What's the Top News on Cisco BroadWorks - December 2020

New Briefs on BroadWorks popularity, System Management, Automation, Enhancements for IMS Providers, Call Center, Device Management, Webex, and Compliance.

Cisco BroadWorks Logs, Analysis, & Troubleshooting

Cisco BroadWorks has numerous log files distributed across many servers. This course covers the BroadWorks Application server logs, including the XSLog, AuditLog, and PSLog. We also cover key logs on other servers, including the Network Server, Media Server, and XSP. We show how to summarize and analyze alerts and traps on servers. We discuss how to troubleshoot Device Management, Calling, Provisioning, PSTN Gateway Operation, and other problems. Sample log files allow you to get practice analyzing real-world log files. Graded Exams; Certificate Provided. 1 class session / 2 PDH.

Cisco BroadWorks Call Control

Cisco BroadWorks is a leading cloud platform used by Mobile and wireline carriers globally for processing voice and video calls. It's a key software system used for routing millions of emergency, government, business, and personal each day. This course explains the system architecture of BroadWorks, all the servers involved, along with call processing, device management, mobile device notifications, and call center reporting. 2 weeks / 4 class sessions / 8 PDH.

Cisco BroadWorks Briefing - What's New? The Unofficial Webinar

Staying Informed on Cisco BroadWorks Has Never Been Easier! ECG has been building and growing BroadWorks platforms since 2002, supporting global network growth and cybersecurity. Join the team as we unpack the changes with Top News, Cisco's Directions, Automation, Webex, and your live Q&A. BroadWorks continues to evolve under Cisco's leadership. In the US and worldwide, mobile requirements and new regulations change the requirements for carriers, from privacy to emergency calling. Voice is rapidly moving to Cloud providers, and user features continue to evolve to meet customer demand. The changes and new features in Cisco BroadWorks are built to accommodate this evolution. Panelists: Mark Lindsey, Brian Tate, and Jon Chleboun - Top News on Changes in Cisco BroadWorks - Discussion on Webex for BroadWorks and future for UC-One and Collaborate - Your Questions Answered! Live Q&A - Platform, servers, and features discussed - Calling, Devices, Mobile Apps, Network Designs, and Cybersecurity - Engineers analyze the features and discuss experience with real-world implementations - Info for conventional SIP and IMS implementations

Defend the BroadWorks XSP from Device Management Scanning Attacks

Cisco BroadWorks Device Management (DMS) servers are under continuous attack, as bad actors seek to access SIP Device configuration details. They use ths configurations to compromise the service, committing toll fraud, including traffic pumping costing millions of dollars per year. This article explains defensive approaches and gives a complete configuration to mitigate these attacks using a free, open source tool.

BroadWorks Server Patching

This course takes the student step-by step through the whole process of SAFELY and EFFECTIVELY patching BroadWorks servers.

Cisco BroadWorks Provisioning Users for UC and Hosted PBX

Master the fundamentals of Cisco BroadWorks features and services so you can build BroadWorks Users, Devices, Enterprises, Service Providers, and Call Centers. Understand Device Management. Manage key features including Hunt Groups and Shared Call Appearance. Prevent Fraud through safe configurations. 2 class sessions / 1 week / 4 PDH.

BroadWorks Software Installation & Upgrade Procedures

The BroadWorks platform is immensely complex, feature rich and has many members in its platform deployment. This course will demonstrate what it takes to install a member of the BroadWorks platform and maintain it through upgrades and rollbacks.

Cisco-BroadSoft Pushes BroadWorks Operators Toward Better Patching

Cisco's support site now aggressively warns BroadWorks operators when patches are missing.

Cisco & BroadSoft: What’s Next?

Join ECG, the oldest BroadSoft and Cisco Partners, for a Webinar on what Cisco-BroadSoft means for your business. ECG VP & Engineer Mark Lindsey will provide the latest inside and provide details to improve your strategy. ECG has been an Integration partner for Cisco and BroadSoft since 2003, and we can help you through the transition.