EXPERT SUPPORT FOR

Making BroadWorks
Operators Successful

Whether you need staff augmentation or fully outsourced experts to make BroadWorks easier to manage, ECG is your resource.

ECG's Services & Products

Essential Expertise & Tools for BroadWorks Management 

Rely on us for deep BroadWorks expertise and expertly developed software to supercharge BroadWorks operators.

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Staff Augmentation

Manage and develop more effectively in BroadWorks with dedicated engineering support.
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Alpaca

Close the gaps in BroadWorks and streamline development and management tasks.
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BroadWorks Upgrades

Get expert support for BroadWorks version upgrades, patching, and post-upgrade validation.

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BroadWorks Integrations

Connect BroadWorks with OSS/BSS systems, CRMs, portals, and more – securely and efficiently.
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Private Innovation

Build proprietary tools and features that give your BroadWorks deployment a competitive edge.
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Technical Outsourcing

Our experts can help you maintain, expand, and integrate your BroadWorks platform.
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Network Mergers

Combine BroadWorks with other platforms, migrate networks, and optimize with ease.
Complexity Slows You Down

We Solve Real-World BroadWorks Challenges

From outdated provisioning to hard-to-maintain integrations, most BroadWorks platforms carry unnecessary overhead. If you're dealing with any of these challenges, we can help you reduce friction and move faster.

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Manual Provisioning Bottlenecks

Eliminate repetitive tasks with automation that saves time and reduces errors.
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Difficult Integrations

We connect BroadWorks with portals, CRMs, OSS/BSS systems, and more.
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Scaling Takes Too Long

Get support to launch new products, regions, or customers – faster and with less risk.
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Limited Internal Expertise

Fill knowledge gaps with engineers who know BroadWorks inside and out.
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Vendor Support Gaps

Our team solves problems others won’t touch, including deprecated tools and versions.
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Inconsistent Configurations

Standardize your environment to reduce troubleshooting time and improve stability.

OUR CLIENTS

Trusted by Industry Leaders

Join other organizations that enjoy simplified BroadWorks management with ECG.

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bluip
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WHY CHOOSE ECG

Trusted BroadWorks Experts

Get help from a team that knows BroadWorks inside and out.

We’ve helped service providers of all sizes deploy, optimize, and scale BroadWorks environments. Whether you need automation, integration, or expert troubleshooting, we bring the experience to move fast – and the insight to do it right.

Success Stories From Our Clients

ECG's broad scope of clients means they know what's happening before we do. We stay competitive with ECG as our guide.

Mark Hayes

VP of Voice Engineering | Momentum Telecom

I'm happy to say I've partnered with ECG at a number of service providers. You guys have been an outstanding engineering and operations partner for my teams.

Tom Faherty

VP | Databank

ECG is definitely the right team for our network!

Nicole Rodriguez

AVP Switching and Wireless Data Engineering | Centennial of Puerto Rico

ECG delivers exceptional quality and service via their software products and consulting services. Speaking as someone with direct large scale enterprise delivery with their team, my personal experience has been universally positive.

Joe Pfiefer

Assistant Director | U.S. Department of Justice

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GET STARTED WITH ECG TODAY

Book Your 30-Minute Connect Call

Get in touch with ECG for products and services that support your crucial voice infrastructure needs. 

Experience the ECG Advantage

Whether you’re a service provider, enterprise, or government agency, your voice infrastructure is in good hands with ECG.

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Proven Expertise

Our team has decades of proven experience building and supporting voice networks.

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Powerful Partnerships

Our strategic alliances are designed to help deliver customer-centric, total solutions to our clients.

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Elevated Network Design

We draw from experience with dozens of service providers to create straightforward, manageable designs.

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Comprehensive Support

Our team will assist in your technical projects, support your goals, automate processes, and train your team.

How We Help

Support Every Part of Your BroadWorks Stack

From provisioning to platform maintenance, we offer the engineering support and tools you need to get more value from BroadWorks – at any stage of your deployment.

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BroadWorks Technical Services

Bring in experts when and where you need them. Whether you’re launching new services or migrating legacy systems, our engineers give you the hands-on support you need to succeed – without long-term contracts.

  • Fill gaps in your internal BroadWorks engineering team.
  • Deploy new BroadWorks features with confidence.
  • Accelerate progress on projects that have stalled internally.
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BroadWorks Automated Provisioning

Speed up service activation and reduce complexity. Automate provisioning tasks in your BroadWorks environment with tools built for service providers. Whether you're onboarding new users or bulk-loading data, we help you do it faster and with less risk.

  • Replace manual spreadsheets with streamlined, reliable tools.
  • Onboard new customers quickly with fewer errors.
  • Use Alpaca to manage provisioning workflows across the platform.
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Cisco BroadWorks Platform Support

Get help beyond the basics. We support BroadWorks environments of all shapes and sizes – including older deployments and hybrid infrastructures. Our team goes beyond vendor support to solve real-world issues.

  • Solve problems across deprecated and current BroadWorks versions.
  • Get support for voice, messaging, and integration features.
  • Troubleshoot performance issues across your full platform stack.
Frequently Asked Questions

Common BroadWorks Questions, Answered

Get expert answers to common questions about BroadWorks provisioning, integration, and platform support.

Cisco BroadWorks is a carrier-grade communications platform used by service providers to deliver VoIP, messaging, and collaboration services. It’s known for its flexibility, scalability, and ability to support millions of users across enterprise and residential markets. Over 300 service providers around the world run on BroadWorks, from Verizon, to Lumen, to major international providers.

Yes. We support BroadWorks environments of all types – including legacy or hybrid deployments. If your platform includes deprecated components or custom configurations, we can help you maintain, optimize, and evolve your setup.

BroadWorks can be integrated with OSS/BSS platforms, CRMs, portals, and third-party systems using APIs or data bridges. We specialize in building and supporting these integrations to reduce manual entry and improve operational efficiency.
We offer rapid response support for urgent issues like provisioning errors, failed turnups, or integration problems. Our team is available on demand to help your internal staff solve problems fast – without the overhead of a long-term contract.
Alpaca simplifies BroadWorks provisioning by automating repetitive tasks like user and device setup. It replaces manual processes with streamlined workflows, helping providers activate services faster and with fewer errors.

We offer a suite of purpose-built tools designed to simplify and streamline BroadWorks operations.

  • Alpaca is our flagship platform for provisioning automation and centralized management.
  • CallReporter gives you detailed visibility into subscriber call history.
  • For faster turnups, our Bulk Provisioning tools allow secure loading of large data sets in hours – not days.
  • We also provide BroadWorks Automation Tools to unify and simplify provisioning workflows.
  • Our Web Selfcare Portal empowers end users to manage their own settings without generating support tickets. 

Together, these tools help service providers reduce manual effort, improve accuracy, and deliver a better customer experience.

Ready to Experience the ECG Difference?

Get in touch for products that support your crucial voice infrastructure needs.