Cisco BroadWorks is a carrier-grade software platform for optimized performance and scale. BroadWorks is hosted by service providers to deploy cloud calling from a common network platform over any type of network architecture.
More About BroadWorks
Top News from the World of BroadWorks
News on shrinking and expansion of the BroadWorks marketplace, dominated by growth at Verizon, Vonage, TPX, and Evolve IP. New BroadWorks integrations on network management, call recording, Kakapo, TekVizion, Yealink, and Snom. And updates from Cisco.
Making the Most From Cisco's New Tools for BroadWorks
ECG Quarterly BroadWorks Briefing with special guest: Scott Hoffpauir, BroadSoft's Co-Founder and CTO Join ECG as we dive into Cisco's latest tools for supporting your BroadWorks platform. Plus, get up-to-date current news on the latest changes in BroadWorks and the ecosystem for Service Providers and Enterprises. ECG provides frequent updates for BroadWorks operators, giving you fresh, independent insights into innovations, changes, and risks. With over 20 million people worldwide depending on BroadWorks, it's the Number One platform for cloud calling. ECG has been providing independent technical services on BroadWorks since 2002. • Latest News on Changes in BroadWorks • Special focus: New services provided by Cisco to help engineering teams support their networks • Review of the BroadWorks operator ecosystem Panelists: Jon Chleboun, Brian Tate, Sherwin Crown, Mark Lindsey
Cisco BroadWorks Logs, Analysis, & Troubleshooting
Cisco BroadWorks has numerous log files distributed across many servers. This course covers the BroadWorks Application server logs, including the XSLog, AuditLog, and PSLog. We also cover key logs on other servers, including the Network Server, Media Server, and XSP. We show how to summarize and analyze alerts and traps on servers. We discuss how to troubleshoot Device Management, Calling, Provisioning, PSTN Gateway Operation, and other problems. Sample log files allow you to get practice analyzing real-world log files. Graded Exams; Certificate Provided. 1 class session / 2 PDH.
Cisco BroadWorks Call Control
Cisco BroadWorks is a leading cloud platform used by Mobile and wireline carriers globally for processing voice and video calls. It's a key software system used for routing millions of emergency, government, business, and personal each day. This course explains the system architecture of BroadWorks, all the servers involved, along with call processing, device management, mobile device notifications, and call center reporting. 2 weeks / 4 class sessions / 8 PDH.
Cisco BroadWorks Briefing - What's New? The Unofficial Webinar
Staying Informed on Cisco BroadWorks Has Never Been Easier! ECG has been building and growing BroadWorks platforms since 2002, supporting global network growth and cybersecurity. Join the team as we unpack the changes with Top News, Cisco's Directions, Automation, Webex, and your live Q&A. BroadWorks continues to evolve under Cisco's leadership. In the US and worldwide, mobile requirements and new regulations change the requirements for carriers, from privacy to emergency calling. Voice is rapidly moving to Cloud providers, and user features continue to evolve to meet customer demand. The changes and new features in Cisco BroadWorks are built to accommodate this evolution. Panelists: Mark Lindsey, Brian Tate, and Jon Chleboun - Top News on Changes in Cisco BroadWorks - Discussion on Webex for BroadWorks and future for UC-One and Collaborate - Your Questions Answered! Live Q&A - Platform, servers, and features discussed - Calling, Devices, Mobile Apps, Network Designs, and Cybersecurity - Engineers analyze the features and discuss experience with real-world implementations - Info for conventional SIP and IMS implementations
Defend the BroadWorks XSP from Device Management Scanning Attacks
Cisco BroadWorks Device Management (DMS) servers are under continuous attack, as bad actors seek to access SIP Device configuration details. They use ths configurations to compromise the service, committing toll fraud, including traffic pumping costing millions of dollars per year. This article explains defensive approaches and gives a complete configuration to mitigate these attacks using a free, open source tool.
BroadWorks Server Patching
This course takes the student step-by step through the whole process of SAFELY and EFFECTIVELY patching BroadWorks servers.
Cisco BroadWorks Provisioning Users for UC and Hosted PBX
Master the fundamentals of Cisco BroadWorks features and services so you can build BroadWorks Users, Devices, Enterprises, Service Providers, and Call Centers. Understand Device Management. Manage key features including Hunt Groups and Shared Call Appearance. Prevent Fraud through safe configurations. 2 class sessions / 1 week / 4 PDH.
BroadWorks Software Installation & Upgrade Procedures
The BroadWorks platform is immensely complex, feature rich and has many members in its platform deployment. This course will demonstrate what it takes to install a member of the BroadWorks platform and maintain it through upgrades and rollbacks.
Cisco-BroadSoft Pushes BroadWorks Operators Toward Better Patching
Cisco's support site now aggressively warns BroadWorks operators when patches are missing.
Cisco & BroadSoft: What’s Next?
Join ECG, the oldest BroadSoft and Cisco Partners, for a Webinar on what Cisco-BroadSoft means for your business. ECG VP & Engineer Mark Lindsey will provide the latest inside and provide details to improve your strategy. ECG has been an Integration partner for Cisco and BroadSoft since 2003, and we can help you through the transition.