--- title: SIPREC | ECG description: ECG helps service providers and enterprises get SIPREC working end-to-end, bridging the interoperability gaps so your SIP recording stays compliant. --- [![ECG](https://www.ecg.co/hubfs/lp/cloud-migration/logo-vector.svg)](https://www.ecg.co?hsLang=en) - Who We Are Company [**About ECG** Learn about the team behind the networks and services that solve real problems.](https://www.ecg.co/about?hsLang=en) [**Careers** Join a fun, collaborative, engineer-owned company.](https://www.ecg.co/careers?hsLang=en) Industries We Serve [**Enterprises** Optimize multi-site voice networks while meeting compliance requirements.](https://www.ecg.co/sectors/enterprise?hsLang=en) [**Universities** Professional services designed for the unique needs of campus networks.](https://www.ecg.co/sectors/universities?hsLang=en) [**Government** Engineering services built for government agency voice challenges.](https://www.ecg.co/sectors/government?hsLang=en) [**Service Providers** Deep voice expertise to maintain compliance and keep customers connected.](https://www.ecg.co/sectors/service-providers?hsLang=en) - Technologies **Carrier & Trunking Services** SIP trunking, resilience & carrier interconnect **Compliance & Call Authentication** STIR/SHAKEN, 603+ & secure signaling **Unified Communications & Collaboration** UC capabilities & platform expertise **Platform Reliability & Security** Infrastructure, capture & network fundamentals ### Carrier & Trunking Services Design, harden, and secure the carrier side of your voice network — from SIP trunking to encrypted media and compliant recording. 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[consult ecg](https://www.ecg.co/contact?hsLang=en) Built for Multi-Vendor SIP Recording ## The SIPREC Partner That Solves Integration Problems We've worked SIPREC across many vendors since RFC 7866 was standardized, so we know where the vendor conflicts live and how to fix them. ![icon-siprec-2-1](https://www.ecg.co/hubfs/ecg-site/sip%20trunking%20HA/icon-siptrunkingHA-2-3.svg) #### SIPREC Expertise We design SIPREC architectures that include SBCs, application servers, and SRSes like NICE, Verint, Oracle, or Dubber. ![icon-siprec-2-2](https://www.ecg.co/hubfs/ecg-site/business%20texting/icon-businesstexting-2-3.svg) #### Interoperability Testing We test your specific SBC, application server, and SRS combination so you find problems in the lab, not in production. ![icon-siprec-2-3](https://www.ecg.co/hubfs/ecg-site/AI%20Call%20Summary/icon-AIcalltranscription-2-3.svg) #### Correlation and Deduplication Don't want duplicate recordings? We build the metadata rules that correlate streams so you record each call exactly once. ![icon-siprec-2-4](https://www.ecg.co/hubfs/icon-oracletechnologies-2-6.svg) #### Built-In Compliance We configure the SRC and SRS to capture the metadata regulators want for HIPAA, GDPR, SOX, and compliant retention timeframes. ![icon-siprec-2-5](https://www.ecg.co/hubfs/ecg-site/business%20texting/icon-businesstexting-2-5.svg) #### Triggered Recording Not every call needs to be recorded. We build triggered recording rules so you're only capturing what matters. ![icon-siprec-2-6](https://www.ecg.co/hubfs/ecg-site/professional-services/icon-securityservices.svg) #### Encryption and Security We set up the certificates, cipher suites, and key exchange for SRTP and TLS, so your recordings aren't sent in the clear.  SIPREC Without the Vendor Conflicts # Common SIP Recording and Interoperability Problems  SIPREC interoperability breaks down in the details. We debug and fix what vendors won't acknowledge as problems.  ![icon-siprec-3-1](https://www.ecg.co/hubfs/ecg-site/Packet%20Capture%20+%20Network%20Visibility/icon-packetcapture-3-6.svg) #### SRC and SRS Won't Interoperate SRC rejecting your SRS or dropping metadata? We diagnose what's different in the SDP, metadata XML, and SIP signaling and fix them. ![icon-siprec-3-2](https://www.ecg.co/hubfs/ecg-site/home/icon-home-5-3.svg) #### Duplicated and Orphaned Recordings When your  SBC and application servers both record, you pay double for storage. We fix the architecture. ![icon-siprec-3-3](https://www.ecg.co/hubfs/ecg-site/eSIM-FMC/icon-esim-fmc-3-3.svg) #### Lost Audio on Hold or Transfer When a call gets put on hold or transferred, SIPREC can miss information. We make sure the recording follows the call. ![icon-siprec-3-4](https://www.ecg.co/hubfs/ecg-site/eSIM-FMC/icon-esim-fmc-3-5.svg) #### Recording Without Proper Notice Some states require an announcement before the recording starts. We integrate it into the call flow and provide documentation, so you can defend it. ![icon-siprec-3-5](https://www.ecg.co/hubfs/ecg-site/Packet%20Capture%20+%20Network%20Visibility/icon-packetcapture-3-1.svg) #### Limited Expertise In-House Most SIP engineers have never debugged a SIP recording integration. We fill that gap, so you don't have to staff up for a one-time project. ![icon-siprec-3-6](https://www.ecg.co/hubfs/icon-oracletechnologies-3-3.svg) #### Compliance Gaps Found During Audit Missing recordings? We do the forensic work to find out where the gap is and close it before the next audit. OUR CLIENTS ## Trusted by Industry Leaders Join other organizations that enjoy expert engineering support with ECG. ![Maryland\_Logo\_rgb\_white](https://www.ecg.co/hubfs/Maryland_Logo_rgb_white.svg) ![logo-usdeptofjustice](https://www.ecg.co/hubfs/logo-usdeptofjustice.svg) ![segra](https://www.ecg.co/hubfs/segra.svg) ![momentum-logo-white](https://www.ecg.co/hubfs/momentum-logo-white.svg) ![KPU-Logo-white](https://www.ecg.co/hs-fs/hubfs/KPU-Logo-white.png?width=113&height=100&name=KPU-Logo-white.png) ![siprec-5-1](https://www.ecg.co/hubfs/ecg-site/SIPREC/siprec-5-1.jpg "siprec-5-1") WHY CHOOSE ECG ## Your SIPREC Integration Experts **The SIPREC protocol is clean, but the implementations are messy. That's where we live.**  ECG has worked across BroadWorks, Metaswitch, Cisco, Ribbon, Oracle Acme Packet, AudioCodes, and major SRS vendors for decades. We're vendor-neutral and don't get paid to steer you to one recorder over another. We'll tell you honestly when the right answer is to fix what you have versus when it's time to switch vendors. [learn more](https://www.ecg.co/contact?hsLang=en) ## Success Stories From Our Clients ECG is definitely the right team for our network! Nicole Rodriguez AVP Switching and Wireless Data Engineering | AT&T Mobility ECG's broad scope of clients means they know what's happening before we do. We stay competitive with ECG as our guide. Mark Hayes VP of Voice Engineering | Momentum Telecom ECG has really cool technology! Jeff Pulver Voice over IP Pioneer ECG delivers exceptional quality and service via their software products and consulting services. Speaking as someone with direct large scale enterprise delivery with their team, my personal experience has been universally positive. Joe Pfiefer Assistant Director | U.S. Department of Justice I'm happy to say I've partnered with ECG at a number of service providers. You guys have been an outstanding engineering and operations partner for my teams. Tom Faherty VP | Databank ECG is a reliable partner. Edwin Martirosyan COO | BluIP [Book Consult](https://www.ecg.co/contact?hsLang=en) [learn more](https://www.ecg.co/about?hsLang=en) GET STARTED WITH ECG TODAY ## Book Your 30-Minute Connect Call Get in touch with ECG for products and services that support your crucial voice infrastructure needs.  ## Experience the ECG Advantage Whether you’re a service provider, enterprise, or government agency, your voice infrastructure is in good hands with ECG. ![\_Ñëîé\_1](https://www.ecg.co/hubfs/_%C3%91%C3%AB%C3%AE%C3%A9_1.svg) #### Proven Expertise Our team has decades of proven experience building and supporting voice networks. ![\_Ñëîé\_1](https://www.ecg.co/hubfs/_%C3%91%C3%AB%C3%AE%C3%A9_1.svg) #### Powerful Partnerships Our strategic alliances are designed to help deliver customer-centric, total solutions to our clients. ![\_Ñëîé\_1](https://www.ecg.co/hubfs/_%C3%91%C3%AB%C3%AE%C3%A9_1.svg) #### Elevated Network Design We draw from experience with dozens of service providers to create straightforward, manageable designs. ![\_Ñëîé\_1](https://www.ecg.co/hubfs/_%C3%91%C3%AB%C3%AE%C3%A9_1.svg) #### Comprehensive Support Our team will assist in your technical projects, support your goals, automate processes, and train your team. How We Help ## Expert Support for Your SIP Call Recording Services From design to troubleshooting to optimization, we help service providers and enterprises get SIPREC working reliably and at scale. ![siprec-8-1](https://www.ecg.co/hs-fs/hubfs/ecg-site/SIPREC/siprec-8-1.jpg?width=508&height=506&name=siprec-8-1.jpg) ### SIPREC Design and Deployment Standing up SIPREC properly takes more than reading vendor docs. We help you design the recording architecture from SIP signaling out, deciding where the SRC sits, what metadata you need, how the SRS handles failover, and how recording integrates with your UC platform. - We map every call flow that needs recording: internal, external, conferenced, transferred, on-net, and off-net. - We build a SIPREC interop test plan that covers your SBC, application server, and SRS combination. - We configure metadata mapping so call ID, calling party, called party, direction, and timestamps land in the format your compliance tools expect. ![siprec-8-2](https://www.ecg.co/hs-fs/hubfs/ecg-site/SIPREC/siprec-8-2.jpg?width=508&height=506&name=siprec-8-2.jpg) ### SIP Recording Troubleshooting and Support When recordings are missing, audio is one-way, metadata is wrong, or the SRS is dropping streams, we find the actual problem fast. Trust our experts to: - Capture and analyze SIPREC SIP signaling and SDP exchange to see where the SRC and SRS are disagreeing. - Validate metadata XML against what the SRS actually expects. - Check SRTP and TLS configuration for cipher mismatches, expired certs, or trust chain problems that silently break the recording. ![siprec-8-3](https://www.ecg.co/hs-fs/hubfs/ecg-site/SIPREC/siprec-8-3.jpg?width=508&height=506&name=siprec-8-3.jpg) ### SIPREC Optimization and Integration Once your SIP recording is working, we help you get more out of it by integrating sentiment analysis, transcription, fraud detection, and analytics platforms, and by scaling the recording infrastructure as your call volume grows. We will: - Integrate the SRS with downstream analytics like sentiment analysis, automatic speech recognition, and AI-driven call summarization. - Build on-demand and triggered recording rules so you record only what's worth recording, not every SIP keep-alive exchange. - Tune the SRC to handle peak call volume without dropping streams, including SBC pool sizing and SRS load balancing. Frequently Asked Questions ## Common SIPREC Questions, Answered Get quick answers to common questions about SIPREC protocol, deployment, compliance, encryption, and more. How is SIPREC different from CALEA, and can I use one to do the other? SIPREC and CALEA both copy audio from a call to another destination, but they solve different problems. CALEA is a US legal obligation for service providers to give law enforcement call audio and records under court order, usually through media server taps using J-STD-025. The customer doesn't know it's happening.  SIPREC is a vendor-neutral, SIP-based protocol for general-purpose call recording, including compliance, quality monitoring, training, and dispute resolution. SIPREC is part of your normal call flow with rich metadata, and you announce it to the parties. Since these solve different problems, no, you shouldn't use SIPREC infrastructure for CALEA.  Which SBCs and application servers work as SIPREC Clients? The major SBCs all support SIPREC, including: - Cisco CUBE - Ribbon Edgewater and SBC Core - Oracle Acme Packet - AudioCodes Mediant On the application server side, there's: - BroadWorks - Metaswitch - Cisco Unified Communications Manager - Avaya Aura Each implementation has quirks in what metadata it includes, how it handles transfers and conferences, and how it tags participants. Generally we recommend putting the SRC at the SBC for trunk recording and at the application server for internal call recording where you need user identity. What compliance obligations does SIPREC help me meet? The big three for financial services are FINRA Rule 4511 (US broker-dealers must preserve electronic communications including voice), MiFID II Article 16(7) (EU investment firms must record telephone conversations relating to transactions), and CFTC Rule 1.35 (US futures and swaps firms must keep oral communications). All three require capturing audio, preserving metadata about who was on the call, and retaining recordings for several years.  Outside of finance, healthcare deals with HIPAA when call recordings contain protected health information, and contact centers in California, Florida, Pennsylvania, and other two-party consent states have their own requirements. But while SIPREC by itself doesn't make you compliant, it's the right capture mechanism to build the rest of your compliance program on. Around the world, GDPR and the EU AI Act control what can be recorded, how it can be used, and where the data can be stored. Do I need SRTP and TLS, or is plain RTP good enough? Plain RTP and unencrypted SIP are not sufficient for modern communications. Unencrypted SIPREC streams contain audio, caller identity, and sensitive content that any administrator with a port mirror can grab. SRTP encrypts media, TLS encrypts SIP signaling, and you want both. What's the difference between always-on and on-demand triggered recording?  Always-on recording captures every call that touches the SRC. It's the simplest configuration and what regulations like MiFID II for trader calls effectively require. You can't reliably tell in advance which call will result in a transaction. On-demand triggered recording starts only when something specific happens: an agent presses a button, a supervisor initiates monitoring, a rule fires based on the called number or call type, or the application server signals via SIPREC metadata. On-demand is cheaper to store, less risky for privacy, and better for training, dispute resolution, or specific contact center queues. The trade-off is that you need a reliable trigger that fires before audio starts. Most customers run hybrid: always-on for compliance-critical calls, on-demand for everything else.  Why are my SIPREC recordings duplicated and how do I fix it? This usually happens when you have more than one SIPREC Client in the call path, such as the SBC at the trunk edge and the application server at the user edge, both sending to the SRS. The SRS doesn't always know they're the same call, so you get two recordings. To fix this, you'll need to decide which SRC is authoritative for each call type and turn off recording on the others. If you need recording at multiple points, use SIPREC metadata to deduplicate at the SRS or in your retrieval system, then audit your call flows for transfers and conferences where duplication sneaks back in. You can build in this logic based on timestamps, calling and called party numbers, call durations, etc. The details have to be designed for each scenario because some calls may be recorded once while others are recorded multiple times. At ECG, we've cleaned this up at multiple service providers and have found that the storage savings usually pay for the project.  ## Ready to Experience the ECG Difference? Get in touch for products that support your crucial voice infrastructure needs. 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