BroadWorks stores voicemail audio on profile servers and has a built-in voicemail-to-email feature.

To add transcription, we wire a transcription engine – Mutare is most common, but open-source ASR works too – into that delivery path. The audio gets transcribed, and the text is attached to email, SMS, or portal delivery. 

Mutare is a commercial carrier-grade platform with pre-built integrations for BroadWorks and similar systems, backed by support and used by dozens of providers. It's the easier path if you want something proven and integrated.

Open-source engines like Whisper give you control over data, no per-message licensing, and the ability to run everything on-prem – which matters if subscribers have privacy or compliance concerns. Both are legitimate; the right choice depends on your needs.

Yes. We can add voicemail transcription to existing audio-only systems on BroadWorks, Metaswitch, Asterisk, and others without ripping out the platform. The engine reads existing voicemail files and produces text, so the legacy system keeps working and transcription is a layer on top.

Expect 80–95% accuracy on telephony-grade audio, depending on the engine, speaker accent, audio quality, and background noise.

Voicemail transcription is a productivity feature, not a legal record. We recommend keeping the original audio available so users can verify any vital information, such as callback numbers, account numbers, and other critical details.

Yes. Each platform has its own message storage and delivery model, but the underlying engineering – extracting audio, sending to the transcription engine, and delivering text – is similar across vendors. We've worked with these platforms for years and know how to integrate voicemail transcription services successfully.

Most voicemail transcription engines are tuned for English and struggle with strong accents or regional dialects. For multilingual subscriber bases, we help select engines and configurations that handle accent variation and multiple languages, including testing against your actual subscriber base and audio.

Voicemails can contain personal information, HIPAA-protected information, or FCC CPNI data, so sending audio to a third-party cloud engine without considering privacy is risky.

We help you decide what stays on-prem, what gets encrypted at rest, and what business associate agreements you need, so transcription doesn't create compliance problems. 

We'll integrate voicemail-to-text transcription into whatever delivery path works for your subscribers, including email, SMS, mobile app, or a user portal. The transcribed text is portable, which makes delivery flexible.