Training Regulations for Voice-UC Providers - Engineering & Operations


Many regulations affect Voice providers in the United States -- for Unified Communications (UC), Collaboration, Hosted PBX, Cloud PBX, SIP Trunking. This class prepares technicians and engineers to design and operate to meet those requirements for E911, Kari's Law, Call Routing, Privacy, Robocall Protections (SHAKEN/STIR), and Lawful Intercept.)  (Not Legal Advice)


Live Online Course

December 1, 2020 – December 8, 2020
Tuesdays & Thursdays, 11:00am-1:00pm EST

In-Person Training

On-site training at your location


This class covers technical implementation requirements for:

  • E911 Reliability
  • Intermediate Provider Registry
  • Kari's Law - New 911 Regulations
  • Call Routing Rules - Rural Call Completion
  • Privacy - Packet Capture, CPNI, GDPR, HIPAA
  • Robocall Blocking - SHAKEN/STIR
  • Lawful Intercept - CALEA and Caller ID Discovery

This class does not replace legal advice. Attendees will have an essential view of the engineering and implementations common in Voice carriers to run safer networks that adhere to new US Federal Policies.

Course Contributors

Mark Lindsey, SMTS, ECG


Key Skills

TRACED Act of 2019

Emergency Call Termination (911 Routing)

Call Routing and Rural Call Completion

Kari's Law - 911 for Large Sites

SHAKEN/STIR - Caller ID Validation against Robocalling

Basic Privacy Requirements -- PII, CPNI, HIPAA, GDPR

CALEA Lawful Intercept (LI) Wiretap Compliance.

FCC Customer Proprietary Network Information (CPNI)