Keep Your Network Running 24x7. Voice Customer Service, VoIP Monitoring, Network Support Agreement, and On-Site Support helps you keep your network up and your customers happy.
ECG provides a full array of outsourced network operations services customized for VoIP Services Providers, and carriers offering both VoIP and traditional voice services.
Voice Customer Service
Voice Customer Service is branded tech support for Hosted PBX and SIP Trunking services. Our trained staff of VoIP and router troubleshooters can solve your customers' problems, usually while they are still on the phone.
Network Support Agreement
ECG's Network Support Agreements give you priority access our Technical Staff who understand and support your network. Plus, you get 24x7 support for emergencies from an extensive team of VoIP/Systems/Software Experts.
VoIP Monitoring Service
ECG VoIP NOC Service is intended primarily for VoIP Service Providers who want to detect and resolve network problems before their customers report the problems. Detect and resolve problems to ensure minimal interruption for customers, without being bombarded with alarms and alerts.
ECG offers a number of services that for device manufacturers, to reduce friction, and optimize the testing and adoption process, including development, testing and support services.