ECG is a world leader in VoIP training services. ECG's courses are offered directly to enterprises and carriers, and re-sold through major VoIP/Telecom equipment vendors in the US and UK.
ECG offers live online, video on-demand, and in-person courses. See below for listings.
Live Online Courses
Our live online courses are multi-day, instructor-led trainings. Work at your own pace between class sessions.
Voice and Video - Call Control & Troubleshooting (ecgt2010)
This course provides a complete introduction to SIP-based VoIP Networks as used by UCaaS VoIP Providers worldwide. This course is intended for VoIP technicians, engineers and operators to understand advanced issues in IP Networking, VoIP Signaling and Media, and Troubleshooting practice.
BroadWorks Call Processing and Troubleshooting (ecgt3010)
Understand how BroadWorks processes calls and features. Learn how and where to troubleshoot. Get in-depth hands-on experience managing the BroadWorks platform.
Oracle SBC - Acme Packet (ecgt3020)
The Oracle Acme Packet Platform is enormously complex and powerful, and a key device for security and reliability in Voice and Video networks. This course shows you how to harness that power for SIP Peering, Trunking, and Access/Registration (HNT).
Wireshark for VoIP Ninjas (ecgt2030)
Diagnose and solve the thorniest problems using the popular, open-source tool Wireshark.
Voice & Video Security Updates and Strategy (ecgt5010)
VoIP networks are subject to attacks that were impossible on SS7 networks. We cover the key attacks and failure conditions. We show how un-protected networks are subject to attackers can interrupt service, steal confidentiality (such as recording phone calls), steal service, overload the system, retrieve customer data, etc. We include US Federal government requirements for Customer Proprietary Network Information (CPNI). And we show how to defend your network against VoIP network attacks.
Regulations for VoIP Providers - Engineering & Operations (ecgt5020)
Many regulations affect VoIP carriers, both Hosted PBX, Cloud PBX, SIP Trunking. This class prepares you to design and operate to meet those requirements. (NOT LEGAL ADVICE)
Full Course Catalog
Our on-demand video courses are available online for twelve months after purchase, allowing you to learn at your own pace and ensuring thorough review of the material. Most have comprehension test throughout the class to measure how well you are retaining the material.
The Oracle Acme Packet OS-C Platform is enormously complex and powerful. This course shows you how to harness that power for SIP Peering/Trunking, and SIP Registration. This fast paced course arms designers and technicians with practical, tactical knowledge.
The BroadWorks platform is immensely complex, feature rich and has many members in its platform deployment. This course will demonstrate what it takes to install a member of the BroadWorks platform and maintain it through upgrades and rollbacks.
This course takes the student step-by step through the whole process of SAFELY and EFFECTIVELY patching BroadWorks servers.
* Students who sign up for an online class can upgrade to the instructor-led class by paying the difference in the prices.
We also offer on-site training at your location. All courses are lab-based and taught by Technical Staff with thousands of hours of field experience designing, building, and troubleshooting real-time voice, video, and data networks.
Don’t see the class you need? We can customize a class that meets the specific needs of your company. Choose dates that work for you, training at your location. Pricing depends on class content and size. Email firstname.lastname@example.org or call +1-229-244-2099.
Sherwin Crown, MS Computer Forensics ECG Partner and Technical Staff. Clients include Verizon Wireless, BellSouth/AT&T, and Telovations.
Mark Lindsey, MS Computer Science ECG Partner and Technical Staff. Clients include Embarq/CenturyLink, BellSouth/AT&T, Centennial de Puerto Rico.
James Puckett, BS Computer Science ECG President and Technical Staff. Clients include Verizon, BellSouth/AT&T, Los Alamos National Labs, and Stage2 Networks.
Brian Tate, BS Electrical Engineering ECG Partner and Technical Staff.