Training

This course provides a complete introduction to SIP-based VoIP Networks as used by UCaaS VoIP Providers worldwide. This course is intended for VoIP technicians, engineers and operators to understand advanced issues in IP Networking, VoIP Signaling and Media, and Troubleshooting practice.

Understand how BroadWorks processes calls and features. Learn how and where to troubleshoot. Get in-depth hands-on experience managing the BroadWorks platform.

The Oracle Acme Packet Platform is enormously complex and powerful, and a key device for security and reliability in Voice and Video networks. This course shows you how to harness that power for SIP Peering, Trunking, and Access/Registration (HNT).

Diagnose and solve the thorniest problems using the popular, open-source tool Wireshark.

VoIP networks are subject to attacks that were impossible on SS7 networks. We cover the key attacks and failure conditions. We show how un-protected networks are subject to attackers can interrupt service, steal confidentiality (such as recording phone calls), steal service, overload the system, retrieve customer data, etc. We include US Federal government requirements for Customer Proprietary Network Information (CPNI). And we show how to defend your network against VoIP network attacks.

Many regulations affect VoIP carriers, both Hosted PBX, Cloud PBX, SIP Trunking. This class prepares you to design and operate to meet those requirements. (NOT LEGAL ADVICE)