--- title: Simplify Cisco BroadWorks Management With Alpaca description: Learn why BroadWorks system administrators worldwide trust ECG to simplify BroadWorks management with Alpaca, your partner for long-term voice network success. image: https://www.ecg.co/hubfs/Imported_Blog_Media/regular_Untitled_design__47_-1.png --- [![ECG](https://www.ecg.co/hubfs/lp/cloud-migration/logo-vector.svg)](https://www.ecg.co) - Who We Are Company [**About ECG** Learn about the team behind the networks and services that solve real problems.](https://www.ecg.co/about) [**Careers** Join a fun, collaborative, engineer-owned company.](https://www.ecg.co/careers) Industries We Serve [**Enterprises** Optimize multi-site voice networks while meeting compliance requirements.](https://www.ecg.co/sectors/enterprise) [**Universities** Professional services designed for the unique needs of campus networks.](https://www.ecg.co/sectors/universities) [**Government** Engineering services built for government agency voice challenges.](https://www.ecg.co/sectors/government) [**Service Providers** Deep voice expertise to maintain compliance and keep customers connected.](https://www.ecg.co/sectors/service-providers) - Technologies **Carrier & Trunking Services** SIP trunking, resilience & carrier interconnect **Compliance & Call Authentication** STIR/SHAKEN, 603+ & secure signaling **Unified Communications & Collaboration** UC capabilities & platform expertise **Platform Reliability & Security** Infrastructure, capture & network fundamentals ### Carrier & Trunking Services Design, harden, and secure the carrier side of your voice network — from SIP trunking to encrypted media and compliant recording. [SIP Trunking](https://www.ecg.co/technologies/sip-trunking-consulting-expertise) [SIP Trunking High Availability](https://www.ecg.co/technologies/sip-trunking-high-availability) [STIR/SHAKEN](https://www.ecg.co/technologies/stir-shaken) [603+](https://www.ecg.co/technologies/603-plus-do-not-originate) [eSIM & FMC](https://www.ecg.co/technologies/esim-fmc) [VoIP TLS & SRTP](https://www.ecg.co/technologies/voip-encryption-tls-srtp) [SIPREC](https://www.ecg.co/technologies/siprec-call-recording) ### Compliance & Call Authentication Meet regulatory requirements end-to-end — call authentication, robocall mitigation, lawful capture, and encrypted signaling. [STIR/SHAKEN](https://www.ecg.co/technologies/stir-shaken) [603+](https://www.ecg.co/technologies/603-plus-do-not-originate) [Packet Capture / PCAP](https://www.ecg.co/technologies/pcap-wireshark-packet-capture-analysis) [VoIP TLS & SRTP](https://www.ecg.co/technologies/voip-encryption-tls-srtp) ### Unified Communications & Collaboration Modern UC capabilities backed by deep, hands-on expertise across every major voice platform. [E911](https://www.ecg.co/technologies/e911) [Business Texting](https://www.ecg.co/technologies/business-texting) [Teams Replace Phone System](https://www.ecg.co/technologies/ms-teams-replace-phone-system) [Provisioning & Endpoint Mgmt](https://www.ecg.co/technologies/sip-provisioning-endpoint-management) [Call Control & Features](https://www.ecg.co/technologies/call-control-features) [SIP Trunking HA](https://www.ecg.co/technologies/sip-trunking-high-availability) [SIPREC](https://www.ecg.co/technologies/siprec-call-recording) [vCon](https://www.ecg.co/technologies/vcon-virtualized-conversations) Platform Expertise [BroadWorks](https://www.ecg.co/technologies/broadworks) [NetSapiens](https://www.ecg.co/technologies/netsapiens-support) [Metaswitch Alianza Core](https://www.ecg.co/technologies/metaswitch-alianza-core) [Oracle Communications](https://www.ecg.co/technologies/oracle-communications-support) [Metaswitch Perimeta](https://www.ecg.co/technologies/metaswitch-perimeta) [Sansay VSXi](https://www.ecg.co/sansay-vsxi-session-border-controller) ### Platform Reliability & Security The infrastructure layer underneath your voice services — engineered, monitored, and secured by people who run it every day. [EKS / Kubernetes](https://www.ecg.co/technologies/kubernetes-eks) [Critical Network Fundamentals](https://www.ecg.co/technologies/critical-network-fundamentals) [Packet Capture / PCAP](https://www.ecg.co/technologies/pcap-wireshark-packet-capture-analysis) [VMware & Alternatives](https://www.ecg.co/technologies/vmware-alternatives) [Routing, Switching & Firewalls](https://www.ecg.co/technologies/routing-switching-firewalls) [Freeswitch](https://www.ecg.co/technologies/freeswitch-open-source-call-processing) - How We Do It Services [**Services Overview** Our experience and expertise in voice and data engineering.](https://www.ecg.co/services) [**Network Operations** Keep your voice network running with outsourced network operations.](https://www.ecg.co/services/network-operations) [**Staff Augmentation** Expert engineering support to meet deadlines and fill knowledge gaps.](https://www.ecg.co/services/staff-augmentation) [**IT Consulting & Engineering** Complete short-term projects faster with a dedicated project manager.](https://www.ecg.co/services/it-consulting-and-engineering) - Resources #### [Utilities Launch Delay Calculator Estimate what a potential product launch delay would cost your business. Try the calculator](https://www.ecg.co/cost-delay-calculator) #### [Resource Library Guides, White Papers & Tools In-depth resources on voice engineering, compliance, and AI — built from real client work. Explore resources](https://www.ecg.co/resource-library) #### [Blog Latest from the ECG Team Practical articles on SIP, UC platforms, network operations, and voice AI. Read the blog](https://www.ecg.co/blog) - [Events](https://www.ecg.co/events) [Login](https://portal.ecg.co) [Contact](https://www.ecg.co/contact) Who We Are [About ECG](https://www.ecg.co/about) [Careers](https://www.ecg.co/careers) Industries We Serve [Enterprises](https://www.ecg.co/sectors/enterprise) [Universities](https://www.ecg.co/sectors/universities) [Government](https://www.ecg.co/sectors/government) [Service Providers](https://www.ecg.co/sectors/service-providers) Technologies Carrier & Trunking Services [SIP Trunking](https://www.ecg.co/technologies/sip-trunking-consulting-expertise) [SIP Trunking High Availability](https://www.ecg.co/technologies/sip-trunking-high-availability) [STIR/SHAKEN](https://www.ecg.co/technologies/stir-shaken) [603+](https://www.ecg.co/technologies/603-plus-do-not-originate) [eSIM & FMC](https://www.ecg.co/technologies/esim-fmc) [VoIP TLS & SRTP](https://www.ecg.co/technologies/voip-encryption-tls-srtp) [SIPREC](https://www.ecg.co/technologies/siprec-call-recording) Compliance & Call Authentication [STIR/SHAKEN](https://www.ecg.co/technologies/stir-shaken) [603+](https://www.ecg.co/technologies/603-plus-do-not-originate) [Packet Capture / PCAP](https://www.ecg.co/technologies/pcap-wireshark-packet-capture-analysis) [VoIP TLS & SRTP](https://www.ecg.co/technologies/voip-encryption-tls-srtp) Unified Communications & Collaboration [E911](https://www.ecg.co/technologies/e911) [Business Texting](https://www.ecg.co/technologies/business-texting) [Teams Replace Phone System](https://www.ecg.co/technologies/ms-teams-replace-phone-system) [Provisioning & Endpoint Mgmt](https://www.ecg.co/technologies/sip-provisioning-endpoint-management) [Call Control & Features](https://www.ecg.co/technologies/call-control-features) [SIP Trunking HA](https://www.ecg.co/technologies/sip-trunking-high-availability) [SIPREC](https://www.ecg.co/technologies/siprec-call-recording) [vCon](https://www.ecg.co/technologies/vcon-virtualized-conversations) Platform Expertise [BroadWorks](https://www.ecg.co/technologies/broadworks) [NetSapiens](https://www.ecg.co/technologies/netsapiens-support) [Metaswitch Alianza Core](https://www.ecg.co/technologies/metaswitch-alianza-core) [Oracle Communications](https://www.ecg.co/technologies/oracle-communications-support) [Metaswitch Perimeta](https://www.ecg.co/technologies/metaswitch-perimeta) [Sansay VSXi](https://www.ecg.co/sansay-vsxi-session-border-controller) Platform Reliability & Security [EKS / Kubernetes](https://www.ecg.co/technologies/kubernetes-eks) [Critical Network Fundamentals](https://www.ecg.co/technologies/critical-network-fundamentals) [Packet Capture / PCAP](https://www.ecg.co/technologies/pcap-wireshark-packet-capture-analysis) [VMware & Alternatives](https://www.ecg.co/technologies/vmware-alternatives) [Routing, Switching & Firewalls](https://www.ecg.co/technologies/routing-switching-firewalls) [Freeswitch](https://www.ecg.co/technologies/freeswitch-open-source-call-processing) How We Do It Services [Services Overview](https://www.ecg.co/services) [Network Operations](https://www.ecg.co/services/network-operations) [Staff Augmentation](https://www.ecg.co/services/staff-augmentation) [IT Consulting & Engineering](https://www.ecg.co/services/it-consulting-and-engineering) Resources [Launch Delay Calculator](https://www.ecg.co/cost-delay-calculator) [Guides, White Papers & Tools](https://www.ecg.co/resource-library) [Latest from the ECG Team](https://www.ecg.co/blog) [Events](https://www.ecg.co/events) [Login](https://portal.ecg.co) [Contact](https://www.ecg.co/contact) # Simplify Cisco BroadWorks Management With Alpaca By: ECG Team 3 min read Jul 8, 2022 Over 26 million people use [Cisco BroadWorks](https://www.ecg.co/blog/187-a-comprehensive-guide-to-accelerating-the-broadworks-platform) for voice calling and collaboration services,1 but anyone familiar with the platform knows how rigid and inflexible the system can be. Getting the most value from your investment often requires special skills and tools that are hard to come by, which hinders many BroadWorks administrators from seeing long-term success. That’s where Alpaca from ECG comes in.  Alpaca delivers unprecedented flexibility in BroadWorks system management and simplifies processes like provisioning, enterprise location and relocation, and more. For a quick overview of Alpaca’s features, [download our flyer](https://www.ecg.co/hubfs/ECG_flyer_alpaca.pdf?utm_source=organic&utm_medium=blog&utm_campaign=alpaca_may_2022&utm_content=link) or keep reading to learn how to simplify your BroadWorks management with Alpaca.   ## Features Designed to Solve Your BroadWorks Complications As your go-to BroadWorks management toolset, Alpaca delivers the flexibility, simplicity, and control you need to run BroadWorks efficiently. You’ll never have to struggle with changing settings or making complex updates in BroadWorks again, and your end-users can update their settings in a customized, branded interface – all with flexible pricing and ongoing support from ECG’s experts. Our clients choose Alpaca to solve their BroadWorks complications with the following features and more: - User Self-Care Portal - Alpaca’s intuitive user portal allows end-users to easily modify personal settings, including call forwarding, simultaneous ring, and voicemail, in a branded interface. Plus, you'll have complete control over which settings are accessible by users to ensure they only have access to certain features. - Bulk Provisioning - Alpaca simplifies provisioning with lifecycle plugins to validate user data and perform intelligent data population in an easy-to-read Microsoft Excel format for greater consistency and security. - Grooming and Migrating Enterprises, Groups, & Servers - Migrating within BroadWorks leaves out essential data – but with Alpaca, you can combine or separate groups and enterprises from multiple servers as needed, while retaining 100% of the settings and device files for custom directories. - User Importing and Migration Into BroadWorks - Alpaca imports data from other platforms with 100% fidelity, includes translator tools to convert from other data and provisioning formats, and performs validity checks to prevent loading corrupted data.   ## Alpaca: Your Partner for Long-Term BroadWorks Success Better BroadWorks management isn’t the only benefit organizations gain by using Alpaca. Alpaca also offers: - Ongoing Compatibility - Alpaca is always compatible with any BroadWorks upgrade, so your system is equipped with full support for each new Broadworks release – without having to re-integrate. - Robust API - Integrating new functionality with Alpaca’s API is simple, so you can manage your subscribers however makes the most sense for your business. - Custom Development - If you need additional tools to improve your company’s voice service, we’ll build them for you – and provide the source code for future use. - Flexible Licensing - Our flexible licensing lets you use Alpaca features temporarily whenever you need them so you can optimize your budget. Use only what you want and keep only what you need. - Full-Time Reliability - Keep your business connected with zero network downtime and 24/7 support from ECG’s team of experts.   ## Trust ECG’s Expertise for Your Critical Voice Infrastructure Needs Some of the largest BroadWorks operators in the world rely on ECG to provide security monitoring, reporting tools, and other features critical for running BroadWorks at scale with Alpaca. Additionally, we’re committed to helping you gain the most value from your investment with comprehensive onboarding training to ensure you’re completely confident with our product. **[Schedule an appointment](https://www.ecg.co/alpaca?utm_source=organic&utm_medium=blog&utm_campaign=alpaca_may_2022&utm_content=link) with ECG** to see how we can make your life easier – and help you achieve long-term BroadWorks success – with Alpaca.   *Sources:* 1. *https://blog.webex.com/cloud-phone-system/cisco-broadworks-delivers-unrivaled-security-and-resilience/* [broadworks](https://www.ecg.co/blog/tag/broadworks) [administrators](https://www.ecg.co/blog/tag/administrators) [cisco,](https://www.ecg.co/blog/tag/cisco) [alpaca,](https://www.ecg.co/blog/tag/alpaca) [management](https://www.ecg.co/blog/tag/management) ## Similar posts [![How to perform a release-independent upgrade on BroadWorks Resource](https://www.ecg.co/hubfs/ecg-site/blog-listing-placeholder.jpg)](https://www.ecg.co/blog/135-how-to-perform-a-release-independent-upgrade-on-broadworks-resource-servers) ### [How to perform a release-independent upgrade on BroadWorks Resource](https://www.ecg.co/blog/135-how-to-perform-a-release-independent-upgrade-on-broadworks-resource-servers) [![New Discussion Group](https://www.ecg.co/hubfs/ecg-site/blog-listing-placeholder.jpg)](https://www.ecg.co/blog/34-new-discussion-group) ### [New Discussion Group](https://www.ecg.co/blog/34-new-discussion-group) [![BroadSoft BroadWorks Database Server (DBS) - Cheat Sheet](https://www.ecg.co/hubfs/ecg-site/blog-listing-placeholder.jpg)](https://www.ecg.co/blog/111-broadsoft-broadworks-database-server-dbs-cheat-sheet) ### [BroadSoft BroadWorks Database Server (DBS) - Cheat Sheet](https://www.ecg.co/blog/111-broadsoft-broadworks-database-server-dbs-cheat-sheet) ## Need Help With Your Network or AI Project? Get expert advice from engineers who've solved complex problems for carriers, enterprises, and government agencies. [Let's Talk](https://www.ecg.co/contact) [![ecg-logo-white](https://www.ecg.co/hubfs/ecg-site/global/ecg-logo-white.svg "ecg-logo-white")](https://www.ecg.co/) 505 North Toombs St. Suite A Valdosta, Georgia 31601 USA #### Headquarters - 1.866.324.0700 US Toll-free - 1.229.244.2099 International - 1.229.244.2399 Fax - [info@e-c-group.com](mailto:info@e-c-group.com) #### Services - [Overview](https://www.ecg.co/services) - [Network Operations](https://www.ecg.co/services/network-operations) - [Custom AI Development](https://www.ecg.co/services/custom-ai-development) - [Outsourced NOC Support](https://www.ecg.co/services/outsourced-noc-support) - [Staff Augmentation](https://www.ecg.co/services/staff-augmentation) - [IT Consulting & Engineering](https://www.ecg.co/services/it-consulting-and-engineering) #### Company - [About](https://www.ecg.co/about) - [Careers](https://www.ecg.co/careers) - [Blog](https://www.ecg.co/blog) - [Resources](https://www.ecg.co/resource-library) - [Events](https://www.ecg.co/events) © ECG, Inc. [Privacy Policy](https://9353907.hs-sites.com/privacy) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "ECG Team", "url" : "https://www.ecg.co/blog/author/ecg-team" }, "dateModified" : "2025-10-23T20:00:59.603Z", "datePublished" : "2022-07-08T04:00:00.000Z", "headline" : "Simplify Cisco BroadWorks Management With Alpaca", "image" : [ "https://www.ecg.co/hubfs/Imported_Blog_Media/regular_Untitled_design__47_-1.png" ], "mainEntityOfPage" : { "@id" : "https://www.ecg.co/blog/169-simplify-cisco-broadworks-management-with-alpaca", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.ecg.co/hubfs/ECG_hexagons_and_url_borderless.jpeg" }, "name" : "ECG, Inc" } } ```