--- title: "Free Ebook: Understanding STIR/SHAKEN and Other Compliance - ECG" description: Download ECG's free ebook on STIR/SHAKEN and compliance requirements to avoid penalties and ensure voice service providers meet FCC regulations. image: https://www.ecg.co/hubfs/Imported_Blog_Media/regular_shutterstock_1715967421-1.png --- [![ECG](https://www.ecg.co/hubfs/lp/cloud-migration/logo-vector.svg)](https://www.ecg.co) - Who We Are Company [**About ECG** Learn about the team behind the networks and services that solve real problems.](https://www.ecg.co/about) [**Careers** Join a fun, collaborative, engineer-owned company.](https://www.ecg.co/careers) Industries We Serve [**Enterprises** Optimize multi-site voice networks while meeting compliance requirements.](https://www.ecg.co/sectors/enterprise) [**Universities** Professional services designed for the unique needs of campus networks.](https://www.ecg.co/sectors/universities) [**Government** Engineering services built for government agency voice challenges.](https://www.ecg.co/sectors/government) [**Service Providers** Deep voice expertise to maintain compliance and keep customers connected.](https://www.ecg.co/sectors/service-providers) - Technologies **Carrier & Trunking Services** SIP trunking, resilience & carrier interconnect **Compliance & Call Authentication** STIR/SHAKEN, 603+ & secure signaling **Unified Communications & Collaboration** UC capabilities & platform expertise **Platform Reliability & Security** Infrastructure, capture & network fundamentals ### Carrier & Trunking Services Design, harden, and secure the carrier side of your voice network — from SIP trunking to encrypted media and compliant recording. 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The framework effectively verifies and registers phone calls using digital certificates. This process allows telecommunication service providers to detect and avert spoof calls before they reach the targeted receiver. Voice service providers must adhere to STIR/SHAKEN, but there are other compliance issues to be aware of as well, which we’ll cover in this blog post. ## Why Do Voice Providers Need to be Concerned? STIR/SHAKEN helps voice service providers successfully [abide by concurrent FCC laws](https://www.ecg.co/blog/179-stir-shaken-how-investigators-can-tell-if-you-re-compliant) and avoid any kind of direct cost incurred due to noncompliance. Here are some regulations and other drawbacks that providers need to be aware of: - Call recording is a critical and commonly adopted practice for contact centers to monitor their calls efficiently. Substandard call recording policies can lead to substantial court settlements. - E911 regulations laid by the FCC mandate emergency calls to be sent out to the 911 service without any delay. Non-compliance can result in a $10,000 penalty or even additional civil penalties. - FCC rural call routing policies specify certain service quality standards for intermediate providers. The authority expects voice service providers to monitor the call performance regarding consumers, businesses, and government entities in rural markets. - Poor cyber security measures lead to heavy penalties as well as loss of important information. STIR/SHAKEN helps voice service providers carry out easy and systematic revision of their policies and focus on addressing these obligations. With the right expertise or technological partner, telecom companies can tackle these stumble blocks effortlessly. ## Get the ECG STIR/SHAKEN Ebook to Learn More ECG’s “Regulatory Compliance for Voice: Your Essential Guide” is a comprehensive ebook that will help you determine whether you’re prepared to be compliant. Here’s an excerpt of some of the critical points discussed in the ebook. ### Factors to Watch Out For The ebook emphasizes a thorough understanding of various laws concerning the interest of all parties involved in a call. As a matter of fact, a call routing configuration that limits calls to rural destinations in the USA can get fined $19,639 per incident. ### Things You Might Miss At the onset of mass implementation of data privacy and consumer protection laws, it is easy to miss out on a few of them. For example, laws such as E911 apply even to video conferencing applications such as Zoom, which many people are unaware of. ### Pitfalls to Avoid While designing a new service, voice network enterprises should not ignore the legal ramifications and requirements or assume that they do not apply to internet technology. Once you’re done reading, you can also refer to this [worksheet](https://www.ecg.co/attachments/112/ecg_checklist_strishaken.pdf) to determine if you’re prepared to be compliant. ## **ECG for Your Crucial Voice Infrastructure Needs** ECG provides [the most practical technical support](https://www.ecg.co/service) to service providers and enterprises for their networks, product design, software development, and engineering needs. Our technological expertise will help you stay ahead of your compliance issues and prepare you for the safe implementation of STIR/SHAKEN. [voiceproviders](https://www.ecg.co/blog/tag/voiceproviders) [robocalls,](https://www.ecg.co/blog/tag/robocalls) [voiceserviceproviders](https://www.ecg.co/blog/tag/voiceserviceproviders) [voice,](https://www.ecg.co/blog/tag/voice) [compliance](https://www.ecg.co/blog/tag/compliance) ## Similar posts [![SHAKEN/STIR: Quick Insights from an FCC Proposal to Fight Robocalling](https://www.ecg.co/hubfs/Imported_Blog_Media/regular_AdobeStock_135635093__1_-1.jpeg)](https://www.ecg.co/blog/141-shaken-stir-quick-insights-from-an-fcc-proposal-to-fight-robocalling) ### [SHAKEN/STIR: Quick Insights from an FCC Proposal to Fight Robocalling](https://www.ecg.co/blog/141-shaken-stir-quick-insights-from-an-fcc-proposal-to-fight-robocalling) [![SIP Forum's Virtual SHAKEN/STIR Summit](https://www.ecg.co/hubfs/Imported_Blog_Media/regular_STIR-SHAKEN-2020-728x90-1-1.jpg)](https://www.ecg.co/blog/144-sip-forum-s-virtual-shaken-stir-summit) ### [SIP Forum's Virtual SHAKEN/STIR Summit](https://www.ecg.co/blog/144-sip-forum-s-virtual-shaken-stir-summit) [![Long Live BroadSoft: What Cisco’s Announcement Means for Voice Service](https://www.ecg.co/hubfs/Imported_Blog_Media/regular_ecg_blog_longlivebroadsoft-1.jpg)](https://www.ecg.co/blog/178-long-live-broadsoft-what-cisco-s-announcement-means-for-voice-service-providers) ### [Long Live BroadSoft: What Cisco’s Announcement Means for Voice Service](https://www.ecg.co/blog/178-long-live-broadsoft-what-cisco-s-announcement-means-for-voice-service-providers) ## Need Help With Your Network or AI Project? 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