--- title: 5 BroadSoft Management Challenges Solved With Alpaca - ECG description: Alpaca can help solve your biggest BroadSoft management challenges and simplify processes like provisioning, importing data, and more. Learn how in this blog. image: https://www.ecg.co/hubfs/Imported_Blog_Media/regular_shutterstock_397574752-1.jpg --- [![ECG](https://www.ecg.co/hubfs/lp/cloud-migration/logo-vector.svg)](https://www.ecg.co) - Who We Are Company [**About ECG** Learn about the team behind the networks and services that solve real problems.](https://www.ecg.co/about) [**Careers** Join a fun, collaborative, engineer-owned company.](https://www.ecg.co/careers) Industries We Serve [**Enterprises** Optimize multi-site voice networks while meeting compliance requirements.](https://www.ecg.co/sectors/enterprise) [**Universities** Professional services designed for the unique needs of campus networks.](https://www.ecg.co/sectors/universities) [**Government** Engineering services built for government agency voice challenges.](https://www.ecg.co/sectors/government) [**Service Providers** Deep voice expertise to maintain compliance and keep customers connected.](https://www.ecg.co/sectors/service-providers) - Technologies **Carrier & Trunking Services** SIP trunking, resilience & carrier interconnect **Compliance & Call Authentication** STIR/SHAKEN, 603+ & secure signaling **Unified Communications & Collaboration** UC capabilities & platform expertise **Platform Reliability & Security** Infrastructure, capture & network fundamentals ### Carrier & Trunking Services Design, harden, and secure the carrier side of your voice network — from SIP trunking to encrypted media and compliant recording. [SIP Trunking](https://www.ecg.co/technologies/sip-trunking-consulting-expertise) [SIP Trunking High Availability](https://www.ecg.co/technologies/sip-trunking-high-availability) [STIR/SHAKEN](https://www.ecg.co/technologies/stir-shaken) [603+](https://www.ecg.co/technologies/603-plus-do-not-originate) [eSIM & FMC](https://www.ecg.co/technologies/esim-fmc) [VoIP TLS & SRTP](https://www.ecg.co/technologies/voip-encryption-tls-srtp) [SIPREC](https://www.ecg.co/technologies/siprec-call-recording) ### Compliance & Call Authentication Meet regulatory requirements end-to-end — call authentication, robocall mitigation, lawful capture, and encrypted signaling. [STIR/SHAKEN](https://www.ecg.co/technologies/stir-shaken) [603+](https://www.ecg.co/technologies/603-plus-do-not-originate) [Packet Capture / PCAP](https://www.ecg.co/technologies/pcap-wireshark-packet-capture-analysis) [VoIP TLS & SRTP](https://www.ecg.co/technologies/voip-encryption-tls-srtp) ### Unified Communications & Collaboration Modern UC capabilities backed by deep, hands-on expertise across every major voice platform. [E911](https://www.ecg.co/technologies/e911) [Business Texting](https://www.ecg.co/technologies/business-texting) [Teams Replace Phone System](https://www.ecg.co/technologies/ms-teams-replace-phone-system) [Provisioning & Endpoint Mgmt](https://www.ecg.co/technologies/sip-provisioning-endpoint-management) [Call Control & Features](https://www.ecg.co/technologies/call-control-features) [SIP Trunking HA](https://www.ecg.co/technologies/sip-trunking-high-availability) [SIPREC](https://www.ecg.co/technologies/siprec-call-recording) [vCon](https://www.ecg.co/technologies/vcon-virtualized-conversations) Platform Expertise [BroadWorks](https://www.ecg.co/technologies/broadworks) [NetSapiens](https://www.ecg.co/technologies/netsapiens-support) [Metaswitch Alianza Core](https://www.ecg.co/technologies/metaswitch-alianza-core) [Oracle Communications](https://www.ecg.co/technologies/oracle-communications-support) [Metaswitch Perimeta](https://www.ecg.co/technologies/metaswitch-perimeta) [Sansay VSXi](https://www.ecg.co/sansay-vsxi-session-border-controller) ### Platform Reliability & Security The infrastructure layer underneath your voice services — engineered, monitored, and secured by people who run it every day. [EKS / Kubernetes](https://www.ecg.co/technologies/kubernetes-eks) [Critical Network Fundamentals](https://www.ecg.co/technologies/critical-network-fundamentals) [Packet Capture / PCAP](https://www.ecg.co/technologies/pcap-wireshark-packet-capture-analysis) [VMware & Alternatives](https://www.ecg.co/technologies/vmware-alternatives) [Routing, Switching & Firewalls](https://www.ecg.co/technologies/routing-switching-firewalls) [Freeswitch](https://www.ecg.co/technologies/freeswitch-open-source-call-processing) - How We Do It Services [**Services Overview** Our experience and expertise in voice and data engineering.](https://www.ecg.co/services) [**Network Operations** Keep your voice network running with outsourced network operations.](https://www.ecg.co/services/network-operations) [**Staff Augmentation** Expert engineering support to meet deadlines and fill knowledge gaps.](https://www.ecg.co/services/staff-augmentation) [**IT Consulting & Engineering** Complete short-term projects faster with a dedicated project manager.](https://www.ecg.co/services/it-consulting-and-engineering) - Resources #### [Utilities Launch Delay Calculator Estimate what a potential product launch delay would cost your business. Try the calculator](https://www.ecg.co/cost-delay-calculator) #### [Resource Library Guides, White Papers & Tools In-depth resources on voice engineering, compliance, and AI — built from real client work. Explore resources](https://www.ecg.co/resource-library) #### [Blog Latest from the ECG Team Practical articles on SIP, UC platforms, network operations, and voice AI. Read the blog](https://www.ecg.co/blog) - [Events](https://www.ecg.co/events) [Login](https://portal.ecg.co) [Contact](https://www.ecg.co/contact) Who We Are [About ECG](https://www.ecg.co/about) [Careers](https://www.ecg.co/careers) Industries We Serve [Enterprises](https://www.ecg.co/sectors/enterprise) [Universities](https://www.ecg.co/sectors/universities) [Government](https://www.ecg.co/sectors/government) [Service Providers](https://www.ecg.co/sectors/service-providers) Technologies Carrier & Trunking Services [SIP Trunking](https://www.ecg.co/technologies/sip-trunking-consulting-expertise) [SIP Trunking High Availability](https://www.ecg.co/technologies/sip-trunking-high-availability) [STIR/SHAKEN](https://www.ecg.co/technologies/stir-shaken) [603+](https://www.ecg.co/technologies/603-plus-do-not-originate) [eSIM & FMC](https://www.ecg.co/technologies/esim-fmc) [VoIP TLS & SRTP](https://www.ecg.co/technologies/voip-encryption-tls-srtp) [SIPREC](https://www.ecg.co/technologies/siprec-call-recording) Compliance & Call Authentication [STIR/SHAKEN](https://www.ecg.co/technologies/stir-shaken) [603+](https://www.ecg.co/technologies/603-plus-do-not-originate) [Packet Capture / PCAP](https://www.ecg.co/technologies/pcap-wireshark-packet-capture-analysis) [VoIP TLS & SRTP](https://www.ecg.co/technologies/voip-encryption-tls-srtp) Unified Communications & Collaboration [E911](https://www.ecg.co/technologies/e911) [Business Texting](https://www.ecg.co/technologies/business-texting) [Teams Replace Phone System](https://www.ecg.co/technologies/ms-teams-replace-phone-system) [Provisioning & Endpoint Mgmt](https://www.ecg.co/technologies/sip-provisioning-endpoint-management) [Call Control & Features](https://www.ecg.co/technologies/call-control-features) [SIP Trunking HA](https://www.ecg.co/technologies/sip-trunking-high-availability) [SIPREC](https://www.ecg.co/technologies/siprec-call-recording) [vCon](https://www.ecg.co/technologies/vcon-virtualized-conversations) Platform Expertise [BroadWorks](https://www.ecg.co/technologies/broadworks) [NetSapiens](https://www.ecg.co/technologies/netsapiens-support) [Metaswitch Alianza Core](https://www.ecg.co/technologies/metaswitch-alianza-core) [Oracle Communications](https://www.ecg.co/technologies/oracle-communications-support) [Metaswitch Perimeta](https://www.ecg.co/technologies/metaswitch-perimeta) [Sansay VSXi](https://www.ecg.co/sansay-vsxi-session-border-controller) Platform Reliability & Security [EKS / Kubernetes](https://www.ecg.co/technologies/kubernetes-eks) [Critical Network Fundamentals](https://www.ecg.co/technologies/critical-network-fundamentals) [Packet Capture / PCAP](https://www.ecg.co/technologies/pcap-wireshark-packet-capture-analysis) [VMware & Alternatives](https://www.ecg.co/technologies/vmware-alternatives) [Routing, Switching & Firewalls](https://www.ecg.co/technologies/routing-switching-firewalls) [Freeswitch](https://www.ecg.co/technologies/freeswitch-open-source-call-processing) How We Do It Services [Services Overview](https://www.ecg.co/services) [Network Operations](https://www.ecg.co/services/network-operations) [Staff Augmentation](https://www.ecg.co/services/staff-augmentation) [IT Consulting & Engineering](https://www.ecg.co/services/it-consulting-and-engineering) Resources [Launch Delay Calculator](https://www.ecg.co/cost-delay-calculator) [Guides, White Papers & Tools](https://www.ecg.co/resource-library) [Latest from the ECG Team](https://www.ecg.co/blog) [Events](https://www.ecg.co/events) [Login](https://portal.ecg.co) [Contact](https://www.ecg.co/contact) # 5 BroadSoft Management Challenges Solved With Alpaca By: ECG Team 3 min read Feb 17, 2023 If you’re one of the millions of businesses worldwide using [BroadSoft (BroadWorks)](https://www.ecg.co/blog/176-what-does-the-future-hold-for-broadsoft-customers) and Clearspan for voice services, you’re likely all too familiar with the platform’s many challenges. Managing this rigid, complex system often requires specialized skills and training that are expensive and difficult to come by.  We designed [Alpaca](https://www.ecg.co/alpaca), our BroadSoft management toolset, to help organizations using BroadSoft simplify system management and processes like provisioning, importing data, and more. In this blog, we’ll discuss how Alpaca helps businesses like yours solve some of the biggest BroadSoft challenges and get more value out of their voice system.   ## 1. How Can End-Users Change Call Settings in BroadSoft? Navigating the hundreds of features in BroadSoft can be tough for most end-users – so much so that even making minor changes to call settings can create frustrations. **Alpaca’s intuitive user portal lets end-users easily change personal settings in BroadSoft – such as call forwarding, simultaneous ring, and voicemail – in a customized, branded interface.** Plus, the portal lets administrators control which settings end-users can access to ensure they only make permitted changes.   ![](https://www.ecg.co/hubfs/Imported_Blog_Media/content_Alpaca-enduser-profile-settings-1-1.png)     ## 2.  How Do Administrators Streamline Provisioning in BroadSoft? Manually provisioning users in BroadSoft is time-consuming and often creates inconsistencies throughout the system. Security is also an issue since improperly-configured settings can compromise sensitive data during provisioning. **Alpaca simplifies provisioning in BroadSoft with lifecycle plugins that check user data and perform intelligent data population in an easy-to-read Microsoft Excel format.** This ensures greater consistency and security throughout the provisioning process.   ![](https://www.ecg.co/hubfs/Imported_Blog_Media/content_Alpaca-bulkprovisioning-1-1-1.png)   ## 3. Why Is Grooming and Migrating in BroadSoft Unreliable? Because each BroadSoft user, enterprise, and group is built on a single application server (AS) cluster, grooming traffic is sometimes necessary. For example, you might wish to reduce costs by combining enterprises and groups from multiple servers into one so that you’re only maintaining the servers you need. Unfortunately, grooming and migrating between servers in BroadSoft typically leaves out critical data. **With Alpaca, you can easily combine or separate groups and enterprises from multiple servers without losing any settings or device files for custom directories.**   ## 4. Is There an Easier Way to Import Data Into BroadSoft? Importing data from other platforms into BroadSoft can be tricky for many reasons. Sometimes the exported data set is incomplete or consists of custom users that need to be loaded manually. Other times, you may have to modify data before loading due to platform incompatibilities. **Alpaca imports data with 100% fidelity – no matter which platform you’re migrating from.** Built-in translator tools seamlessly convert from other data and provisioning formats, and the system performs validity checks to prevent loading corrupted data that might harm your network. ![](https://www.ecg.co/hubfs/Imported_Blog_Media/content_Alpaca-bulkprovisioning-5-1-1.png)       ## 5. How Can Users Backup and Restore Provisioned Objects in BroadSoft? An individual enterprise could have thousands of settings spread across dozens of provisioning pages in BroadSoft, making it difficult for organizations to back up and restore objects when needed.  Since BroadSoft doesn’t provide a way to pull provisioning data out of the system, administrators are often left taking screenshots to keep track of settings. **Alpaca exports data with all provisioned settings and configurations into a JSON file that you can re-import to BroadSoft to ensure business continuity.**   ## Simplify Your BroadSoft Management With Alpaca by ECG Managing BroadSoft doesn’t have to be a hassle. At ECG, we help some of the largest BroadSoft operators run their voice networks at scale with Alpaca – and we can help you make the most of your BroadSoft investment as well. Learn more about simplifying your BroadSoft management with Alpaca in our [downloadable flyer](https://www.ecg.co/hubfs/ECG_flyer_alpaca.pdf). If you have any questions or are ready to start with better BroadSoft management, [schedule a conversation](https://ecg.co/alpaca) with the ECG team today. [broadworks](https://www.ecg.co/blog/tag/broadworks) [provisioning,](https://www.ecg.co/blog/tag/provisioning) [migration](https://www.ecg.co/blog/tag/migration) [clearspan,](https://www.ecg.co/blog/tag/clearspan) [broadsoft,](https://www.ecg.co/blog/tag/broadsoft) [alpaca,](https://www.ecg.co/blog/tag/alpaca) [data](https://www.ecg.co/blog/tag/data) ## Similar posts [![Long Live BroadSoft: What Cisco’s Announcement Means for Voice Service](https://www.ecg.co/hubfs/Imported_Blog_Media/regular_ecg_blog_longlivebroadsoft-1.jpg)](https://www.ecg.co/blog/178-long-live-broadsoft-what-cisco-s-announcement-means-for-voice-service-providers) ### [Long Live BroadSoft: What Cisco’s Announcement Means for Voice Service](https://www.ecg.co/blog/178-long-live-broadsoft-what-cisco-s-announcement-means-for-voice-service-providers) [![ECG Integrates BroadWorks Voicemail with Surgemail](https://www.ecg.co/hubfs/ecg-site/blog-listing-placeholder.jpg)](https://www.ecg.co/blog/3-ecg-integrates-broadworks-voicemail-with-surgemail) ### [ECG Integrates BroadWorks Voicemail with Surgemail](https://www.ecg.co/blog/3-ecg-integrates-broadworks-voicemail-with-surgemail) [![Alpaca – Hassle-Free BroadWorks Management with Flexible Pricing](https://www.ecg.co/hubfs/Imported_Blog_Media/regular_shutterstock_2016196394-1.jpg)](https://www.ecg.co/blog/168-alpaca-hassle-free-broadworks-management-with-flexible-pricing) ### [Alpaca – Hassle-Free BroadWorks Management with Flexible Pricing](https://www.ecg.co/blog/168-alpaca-hassle-free-broadworks-management-with-flexible-pricing) ## Need Help With Your Network or AI Project? Get expert advice from engineers who've solved complex problems for carriers, enterprises, and government agencies. [Let's Talk](https://www.ecg.co/contact) [![ecg-logo-white](https://www.ecg.co/hubfs/ecg-site/global/ecg-logo-white.svg "ecg-logo-white")](https://www.ecg.co/) 505 North Toombs St. Suite A Valdosta, Georgia 31601 USA #### Headquarters - 1.866.324.0700 US Toll-free - 1.229.244.2099 International - 1.229.244.2399 Fax - [info@e-c-group.com](mailto:info@e-c-group.com) #### Services - [Overview](https://www.ecg.co/services) - [Network Operations](https://www.ecg.co/services/network-operations) - [Custom AI Development](https://www.ecg.co/services/custom-ai-development) - [Outsourced NOC Support](https://www.ecg.co/services/outsourced-noc-support) - [Staff Augmentation](https://www.ecg.co/services/staff-augmentation) - [IT Consulting & Engineering](https://www.ecg.co/services/it-consulting-and-engineering) #### Company - [About](https://www.ecg.co/about) - [Careers](https://www.ecg.co/careers) - [Blog](https://www.ecg.co/blog) - [Resources](https://www.ecg.co/resource-library) - [Events](https://www.ecg.co/events) © ECG, Inc. [Privacy Policy](https://9353907.hs-sites.com/privacy) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "ECG Team", "url" : "https://www.ecg.co/blog/author/ecg-team" }, "dateModified" : "2025-04-23T15:33:33.059Z", "datePublished" : "2023-02-17T05:00:00.000Z", "headline" : "5 BroadSoft Management Challenges Solved With Alpaca - ECG", "image" : [ "https://www.ecg.co/hubfs/Imported_Blog_Media/regular_shutterstock_397574752-1.jpg" ], "mainEntityOfPage" : { "@id" : "https://www.ecg.co/blog/174-5-broadsoft-management-challenges-solved-with-alpaca", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.ecg.co/hubfs/ECG_hexagons_and_url_borderless.jpeg" }, "name" : "ECG, Inc" } } ```