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  • Who We Are
    • About ECG
      Learn about the team behind the networks and services that solve real problems.
    • Careers
      Explore careers at ECG and join a fun, collaborative, engineer-owned company.
  • Who We Serve
    • Enterprises
      Optimize your multi-site or large-scale voice network while meeting industry compliance requirements.
    • Universities
      Trust ECG for professional services designed to fit the unique needs of your university campus.
    • Government
      Overcome unique voice network challenges with engineering services designed for government agencies.
    • Service Providers
      Get in-depth voice network expertise and support to maintain compliance, keep customers connected, and more.
  • How We Do It
    • Products Overview
      ECG gives you the expertly-developed software products you need to do more with less time.
    • Alpaca
      Alpaca delivers unprecedented flexibility in BroadWorks management and development
    • Bulk Provisioning
      Securely load your bulk data into BroadWorks in a matter of hours.
    • Automation Tools
      Simplify your software development workload through one central point.
    • Web Selfcare Portal
      Give end users the freedom to take care of themselves in an intuitive portal.
    • CallReporter
      Get a real-time view of incoming, outgoing, and unanswered call records.
    • Services Overview
      Gain access to our experience and expertise in voice and data engineering.
    • Network Operations
      Keep your voice network running with outsourced network operations services.
    • Staff Augmentation
      Get the expert engineering support you need to meet project deadlines and fill knowledge gaps.
    • IT Consulting and Engineering
      Complete your short-term or one-off projects faster with a dedicated project manager and engineering expertise.
    • Outsourced NOC Support
      Provide customers with technical support 24/7 with our team of experienced, U.S.-based technicians.
    • 24/7 Monitoring and Action
      Let our team of experts triage and take action on network alerts so your staff can focus on developing products – not handling emergencies.
  • Resources

    Resource Library

    hero-lp-staff-aug

    The Complete Guide to Staff Augmentation for Voice Service Providers

    Studies have shown the total cost to keep IT systems running is $4.8 million per year.
    Explore Our Resources

    Blog

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Our Blog

The Latest Insights From Our Experts

Voicemail peak-hour oversubscription ratio (48:1)

Voicemail peak-hour oversubscription ratio (48:1)

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This CDR has been brought to you from the letters B, F, and the symbol

This CDR has been brought to you from the letters B, F, and the symbol

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The cat in Aastra 2.2 SIP Software

The cat in Aastra 2.2 SIP Software

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On Having an Opinion: Goodness/Badness vs. Pros/Cons

On Having an Opinion: Goodness/Badness vs. Pros/Cons

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Interop Lab Testing for VoIP Devices (2008 edition)

Interop Lab Testing for VoIP Devices (2008 edition)

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Why won't anybody build far-end echo cancellation into their VoIP

Why won't anybody build far-end echo cancellation into their VoIP

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Call Transfer Scenarios in VoIP, SIP, IMS

Call Transfer Scenarios in VoIP, SIP, IMS

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AT&T

AT&T "will not block or degrade [Internet] traffic."

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Deploying a new system? Want new features? Expect immaturity.

Deploying a new system? Want new features? Expect immaturity.

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Nothing sells VoIP like a woman on a telephone

Nothing sells VoIP like a woman on a telephone

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VoIP RTP Packetization Interval: Maybe it's time for a smaller ptime

VoIP RTP Packetization Interval: Maybe it's time for a smaller ptime

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Private IP Addresses in VoIP Networks Considered Harmful: Sloppiness

Private IP Addresses in VoIP Networks Considered Harmful: Sloppiness

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Headquarters

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505 North Toombs St. Suite A
Valdosta, Georgia 31601 USA

Headquarters

  • 1.866.324.0700 US Toll-free
  • 1.229.244.2099 International
  • 1.229.244.2399 Fax
  • info@e-c-group.com

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  • Alpaca
  • Bulk Provisioning
  • Automation Tools
  • Web Selfcare Portal
  • CallReporter

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